Ticker

Ticker, a British insurer of telematics car and van insurance

Ticker is a UK-based car insurer that offers telematics insurance, also known as black box insurance. The company was founded in 2019 and has since insured over 200,000 drivers with connected motor policies. Its focus is on providing cover tailored to profiles that often struggle in the traditional market, such as new drivers, older drivers, low-mileage drivers, van drivers and drivers with previous convictions or bans.

Connected insurance products for different driver profiles

Ticker's range is organised into six main products, each aimed at a type of driver:

• New driver: for car drivers who have held a licence for less than five years.
• Older driver: for drivers over 65 looking to save money with connected insurance.
• Pay-per-mile: for low-mileage drivers who pay monthly for the miles they drive.
• Van: for van drivers over 18, with vehicles up to 3.5 tonnes.
• Electric vehicle: for electric cars, with cover for cables, chargepoints and personal injury.
• Convicted driver: for drivers looking for affordable insurance after a conviction or ban.

Telematics device and control app

The insurance works through a telematics device that sends driving data. Depending on the vehicle, the customer receives either a stick-on box or a device that plugs into the car's port. Both fit through the letterbox, so there is no need to wait for an in-person delivery, and users can install it themselves in seconds.

Policy management is done through the Ticker app. From it, customers can check driving feedback or mileage on pay-per-mile policies, make changes to their policy without needing to call, start a help chat or contact the claims team available 24 hours a day, 7 days a week. At renewal, the price is sent through the app for review and acceptance.

Relationship with RAC Black Box Car Insurance

Ticker administers the RAC Black Box Car Insurance product. Customers of this insurance can start a chat to ask questions about their quote or policy.

Track record, awards and leadership team

The company presents itself as one of the UK's leading providers of telematics insurance and has received several awards for its approach to tailored products and for its customer service, with an Excellent rating on Trustpilot. It also claims to lead in employee wellbeing. Ticker works with RoadSafe, a British organisation dedicated to improving driving and road safety.

The leadership team is made up of professionals with experience in the insurance sector. Mike Ketteringham is co-founder and CEO, with 15 years in connected motor insurance and more than 20 in senior car insurance roles; he was previously CEO of ingenie and served in the Royal Navy. Andrew Burgess chairs the board, with 25 years as a private equity investor. Adrian Brown is a non-executive director, with 35 years in insurance and roles such as chief operating officer at Ardonagh Group. Summa Loving has been chief financial officer since Ticker was founded, with more than 20 years in insurance finance. Matt Forse is chief underwriting officer, with 20 years of experience. Mel Broughton is chief operating officer, responsible for internal and customer operations, and has achieved staff turnover of less than 5%. Neil Walker is chief technology officer and created Ticker's technology platform, which enabled it to be one of the first insurers to offer policy changes from the app.

Regulatory framework and data protection

Ticker operates as an appointed representative of Davies MGA Services Limited, an entity authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 597301 for insurance distribution activities. The company follows FCA rules and its Consumer Duty principle, aimed at treating customers fairly. Ticker Limited is registered in England and Wales with company number 11068409.

On data, the company applies UK data protection legislation. Driving data is used only to manage the policy, calculate the price and protect against fraudulent claims. It is not shared with other insurers, customers can request the complete deletion of their driving data when leaving the company, only the police can access it in exceptional circumstances of serious incidents, and all information is automatically destroyed within seven years.

Knowledge centre and customer service

Ticker's website includes a knowledge centre with articles on who underwrites its policies, how connected insurance works and who can take it out. Customer service is also provided via chat and phone.

Location and contact

The Wool Barn, Peper Harow Park, Godalming, England, GU8 6BQ