Telecom Networks

Telecom Networks: connectivity and communications for businesses in Scotland

Telecom Networks is a Scottish telecommunications company founded in 2010 by Yvonne McLafferty, who after years working at BT decided to create a business focused on close, personalised service. The company operates under the legal name Thistle Networks Ltd (SC386994) and has a presence in Glasgow, Aberdeen and Edinburgh.

Its activity is aimed at keeping businesses connected with cloud phone systems, telecoms solutions and connectivity services. The company states that its mission is to connect UK businesses through smart technology and personalised service, and that its vision is to grow as a national leader for service in the connectivity and communications sector.

Products and services

The Telecom Networks catalogue covers several technical areas:

• Telephone systems: cloud-based phone systems that let teams communicate, collaborate and serve their customers from any location.
• Broadband & WiFi: access to fibre, FTTP, SoGEA and leased lines in Scotland and the rest of the UK, with tools to check availability and speed.
• CCTV: design and installation of intelligent CCTV solutions for one or multiple sites, with real-time monitoring and deterrence and evidence features.
• Mobile & Data: flexible, cost-effective business mobile services designed to keep teams connected outside the office.
• IoT & SIM: IoT connectivity solutions via SIM cards.
• Voice & Data Cabling: installation of voice and data cabling infrastructure.
• Microsoft Teams & Direct Routing: integration of Microsoft Teams with the company's telephone network via Direct Routing.
• IT & Hardware: IT support packages, Microsoft licences, ad hoc support and real-time managed service, as well as hardware supply.
• Cyber Security: protection against data breaches, malware, phishing and hacking attempts through firewalls, antivirus, secure networks and staff awareness training.
• Voice Led AI: AI voice assistant that answers calls instantly, handles bookings, payments and customer queries in real time.

Service approach and customer relationship

The company structures its service so that the customer always deals with the same account manager throughout the entire process, from sales and installation to training and ongoing support. This model aims to build trust and familiarity, and is supported by an in-house team that manages all stages of the service. Telecom Networks states it was created to avoid practices it considered negative in its previous experience, such as overselling solutions, unnecessary products or difficulty contacting the provider.

Presence and coverage

The company has offices in Glasgow, Aberdeen and Edinburgh, and serves Scotland and the rest of the UK. Its head office is located in Rutherglen, Glasgow. The company also has a billing portal and a training academy for customers.

Foundation and background

Telecom Networks was founded in 2010 by Yvonne McLafferty, who had previously worked at BT. The company was established with the idea of offering a more personal and direct service than the founder had known in her previous role. It currently operates under Thistle Networks Ltd.

Offices and locations

Glasgow office: 7 East Kilbride Road, Rutherglen G73 5EA · Phone: 0141 404 5441

Aberdeen office: Phone: 01224 715 000

Edinburgh office: Phone: 0131 202 1854