Dean (PH) Limited

Dean (PH) Limited: taxis in Newcastle, Gateshead and Tyne & Wear

Dean (PH) Limited is a passenger transport company based in Gateshead (United Kingdom) that operates in Newcastle, Gateshead and the surrounding areas. The company presents itself as one of the largest fleets in the Tyne & Wear region, with more than 150 taxis operating throughout Newcastle. Its activity covers urban taxi services, airport transfers, transport for weddings and events, and business travel.

Services and types of journey

The company covers urban and interurban journeys and notably offers airport transfers, which can be requested at short notice. It also arranges transport for weddings and business meetings, with the stated aim that passengers arrive punctually for their appointments. The fleet includes conventional saloon cars, wheelchair-accessible vehicles, people carriers for up to eight passengers, and hybrid and electric vehicles, so it can meet different capacity and accessibility needs.

Booking by phone, online or via the app

Bookings can be made by phone, through the website or via the company's mobile app. If the customer provides their mobile number, they receive a text message confirming the journey details. The app also allows priority booking and online payment, as does the website booking form, so there is no need to have cash. The company also offers a free text-back and ring-back service, in which the message indicates the vehicle assigned.

Technology applied to the service

Dean (PH) describes its operation as a combination of technology and human attention aimed at providing a real-time transport service. Among the tools it uses are GPS and GPRS booking and dispatch software, which enables real-time vehicle tracking and, according to the company, reduces mileage and carbon footprint; an interactive voice response (IVR) system that reduces telephone waiting times and the interval between call and pick-up; and the booking app together with online booking. The company states that all its drivers wear uniforms and undergo a training process before joining, and that vehicle maintenance is carried out continuously.

Brands integrated into the group

Several taxi brands are grouped under the name Dean (PH) Limited: Birtley Taxis, Blue Eagle Taxis, DNL, Felling Taxis, Grosvenor Cars, Gatehead Taxis, Low Fell Cabs, Metrocentre Taxis Ltd, S & S, Team Valley Taxis and Whitehall Taxis.

Corporate accounts and drivers

The company has a specific corporate account service for businesses that need recurring transport, and keeps open the possibility of adding new drivers to its team.

Location and contact

2 Booth Street, Gateshead, United Kingdom, NE10 9BF · Phone: 0191 444 4 444