Go Car Credit

Go Car Credit, car finance for customers with poor credit histories

Go Car Credit presents itself as a direct lender of car finance in the UK, aimed at people who find it difficult to obtain credit due to their history. The company operates through its own website and processes applications without intermediaries, so the customer deals directly with it from the first step. It is authorised and regulated by the Financial Conduct Authority (FCA).

Product and finance terms

The finance is structured through hire purchase agreements. The loan amount can range from £3,000 to £18,000, with a term of up to five years and fixed monthly payments. The company indicates that it may be possible to apply without a deposit, although if the customer provides one, the amount to be financed is reduced. Interest rates are higher for profiles with poorer credit; the site shows a representative rate of 34.5% APR, with rates from 24% APR, subject to affordability assessment. Amounts over £15,000 are only available with 24% APR. The representative example published by the entity describes a credit of £10,500 over 60 months, with a total charge for credit of £9,886.25 (£9,581.25 interest, £295 admin fee and £10 option to purchase fee) and a total amount payable of £20,386.25.

Customer profiles and covered options

The entity details different options depending on the applicant's situation: bad credit car finance, with defaults, with County Court Judgments (CCJs), with Individual Voluntary Arrangements (IVAs), for self-employed workers, for joint applicants who live together and for benefit recipients. It also covers no guarantor car finance and the possibility of applying without a deposit. The company warns that this type of loan is not usually suitable for customers with a good credit history, who could access lower rates with mainstream lenders.

Application and assessment process

The process begins with an online application. The company first performs a soft search that does not leave a mark on the credit file; only if the applicant decides to continue is a hard search carried out. The assessment is not based solely on the credit score: monthly income, regular credit commitments, ability to afford the payments, recent history, the chosen vehicle and the documentation provided are examined. Approval is not guaranteed and depends on individual circumstances. Applicants can track the status of their application in real time using a tracking tool. If the application progresses, the team explains the next steps and, once approved, the customer chooses a vehicle that meets the lender's criteria and their budget, then finalises the agreement and collects the car.

Calculator and transparency about commissions

The site includes a calculator that allows you to estimate the monthly payment based on the amount, term and applicable interest rate. The company states that it may pay commissions to brokers or dealers who introduce customers to it, and that these commissions do not alter the terms of the hire purchase agreement, including the interest rate, payments or fees. If a commission is payable, it is disclosed upfront, its calculation is explained and consent is obtained before signing.

Customer service and management of existing agreements

The company offers telephone and email support, with separate lines for sales and applications and for existing customers. Existing customers have a dedicated area to make payments and renew agreements. Opening hours are Monday to Friday 8:30 am to 5:30 pm for sales and applications, and Monday to Friday 9:00 am to 7:00 pm and Saturday 9:00 am to 5:00 pm for existing customers.

Location and contact

Phone: 01925 696 370 · Email: customercare@gocarcredit.co.uk