GoFibre Broadband

GoFibre Broadband, full fibre broadband in Scotland and the north of England

GoFibre Broadband is a full-fibre broadband provider that presents itself as a Scottish company focused on bringing digital connectivity to homes and businesses. Its stated coverage area includes locations across Scotland and the north of England, from Aberdeenshire to Northumberland, with specific mentions of Dunbar, Fife and North Berwick.

Symmetrical fibre packages

The residential lineup is organised into four 24-month plans with upload speeds equal to download speeds and a Wi-Fi 6 router included:

• GoFibre 150: 150 Mb peak-time speed and 150 Mb upload speed.
• GoFibre 300: 300 Mb peak-time speed and 300 Mb upload speed.
• GoFibre 500: 500 Mb peak-time speed and 500 Mb upload speed.
• GoFibre MAX: 1000 Mb peak-time speed and 1000 Mb upload speed, with an Advanced Wi-Fi 6 router and antivirus protection.

The company stated that symmetrical upload speed normally costs £5 per month and that the antivirus protection in the MAX package is priced separately at £2.50. Installation is advertised as free with 24-month packages.

Promotions communicated on the site

The website highlighted a campaign with three months free and price frozen until December 2027, under the message of paying nothing until that year. It also offered up to £200 switching credit for eligible customers, and a referral programme with up to £75 for referring a new customer.

Additional services

In addition to the connection, GoFibre sells add-ons such as the advanced router, the Wi-Fi wizard, an enhanced Wi-Fi option, the Balanced Broadband service, the Cyber Shield security filter and the Call Plan+ calling plan. It provides a speed guide to help choose a plan based on household usage, with references to streaming, online gaming and remote working, and a dedicated business broadband section.

Switching and customer service

The sign-up process relies on the One Touch Switching system, through which the company manages the cancellation with the previous provider without the customer having to contact them. The company emphasises that its support team is local and answers calls in under thirty seconds, and it maintains a help centre with sections for technical support, billing and installation.

Geographic presence and projects

The company lists service areas including Aberdeenshire, Angus, East Lothian, Fife, Scottish Borders, Northumberland and Teesdale, among others. Its website includes sections dedicated to Scotland's Project Gigabit and Project Gigabit Northeast, as well as a social impact section and a careers section.

The company's own arguments

GoFibre describes itself as a local operator that lives in the communities it serves and creates jobs there. In contrast to providers that still use copper in part of the network, it maintains that its infrastructure is fibre to the customer's door, which according to its presentation avoids speed drops and interference. The company claims an 'Excellent' rating on Trustpilot.

Location and contact

Phone: 0800 059 0980