Mad Tech Heads

Mad Tech Heads: on-site computer repair in Kent

Mad Tech Heads is a British company based in Faversham (Kent) that provides computer and laptop repair services at customers' homes across the region. Its approach focuses on direct, no-middlemen service: the technician, Simon, travels to the customer's home or workplace. The company presents itself as a local, independent business that avoids call centres and unnecessary technical jargon.

Repair and technical support services

The service catalogue covers the main home and business computer issues:

• Laptop repairs: screen replacements, keyboard issues, batteries and overheating, resolved at the customer's location.
• PC and desktop repairs: diagnosis and resolution of slow startups, blue screens and hardware failures, both at home and in the office.
• Wi-Fi and networks: elimination of dead spots, speed improvements and router configuration for reliable coverage.
• Virus and security: malware removal, security software installation and data protection.
• Data recovery: recovery of deleted files or damaged hard drives.
• TV and audio-visual: smart TV setup, soundbar installation and connecting devices to each other.

In addition to repairs, the company offers web design, broadband and Wi-Fi setup, remote support and web hosting.

Rates and service model

The repair rate is £60 for the first hour and £15 for each additional 15 minutes. There is a pickup and return service for a flat fee of £60, with collection and delivery when the technician is in the customer's area. The company states that there are no hidden costs and that quotes for websites and hosting are provided on request. The service is mobile across the whole of Kent, with home or office visits, and remote support is also available.

Founder profile and background

Mad Tech Heads LTD was incorporated in 2022 as a company bringing together several technology brands created by Simon over the years. Its origins date back to 2011 with Precious Hosting, a web hosting service. In 2012, Precious Website Designs was launched, renamed iPrecious in 2021, dedicated to web design and development. In 2025, Precious Broadband was launched, offering 4G/5G broadband solutions for rural homes, caravans and businesses with poor traditional connections. The most recent addition is Mad Outreach (2026), an automated AI-powered business prospecting service for small businesses, trades and service providers. The company presents itself as a one-man business where the customer deals directly with Simon.

Presence and recognition

The company has established a local advertising partnership with GlitterBeam, a radio station and website, which has raised its profile in the area. Mad Tech Heads displays 5-star reviews on Trustpilot and has been highlighted as a favourite on Nextdoor. Customer testimonials from Faversham, Whitstable and Canterbury mention virus removal, laptop screen replacement and Wi-Fi network improvements, with particular emphasis on clear explanations and no upselling.

Registration details and locations

The company operates from a base in Faversham and has a repair desk in Cliffe (Kent). Its registered office is in London. Mad Tech Heads LTD is registered with company number 14440918 and has ICO registration ZC131659.

Offices and premises

Office 1: Office 7622, 182-184 High Street North, London, East Ham, E6 2JA

Kent Base - Cliffe: Thatchers Lane, Cliffe, Kent, ME3 7TN

Kent Base - Faversham: Lewis Close, Faversham, Kent, ME13 7NS