Pet Drugs Online

Online veterinary pharmacy with two decades of activity in the United Kingdom

Pet Drugs Online is an online veterinary medicines retailer operating in the United Kingdom. The company presents itself as an establishment with twenty years of experience and more than 192,000 reviews from satisfied customers, according to data shown on its own website. Its catalogue covers prescription medications, pet food, accessories and parasite treatment products.

Prescription medications and the purchasing process

The main service consists of dispensing prescription veterinary medications. The site describes a four-step procedure: the customer consults their vet and asks for a prescription to use elsewhere; they find their pet's medication on the website; they upload a photograph of the complete prescription during checkout; and they wait for the company to verify, prepare and send the order using the chosen delivery method. The company identifies itself as an accredited veterinary medicines retailer, with registration number 2033874.

Catalogue: food, accessories and parasite treatments

In addition to prescription drugs, the shop organises its offering into several categories: dog and cat food, accessories, and products against fleas, ticks and internal parasites. It has a new arrivals section and an offers section, as well as a subscription system for recurring orders. The catalogue includes 650 brands, from Adaptil to Zylkene, according to information on the website itself.

Featured selections and customer service

The homepage shows selections of customers' favourite products, with dedicated sections for best sellers, trending items, food and parasite treatments. For enquiries, the company organises customer service according to the type of request: placing orders, managing existing orders, returns and refunds, prescription management, Easy-Repeat subscriptions and other enquiries.