BeeBu

BeeBu, full fibre provider in the United Kingdom

BeeBu is a telecommunications company that sells full fibre broadband to households in the United Kingdom. Its proposition focuses on symmetrical upload and download speeds, a simplified sign-up process and direct customer service. The company operates under the legal name Beebu Telecom Limited, registered in England and Wales.

Full fibre plans

BeeBu's catalogue is structured around three full fibre packages, all with a 24-month contract and availability subject to the user's location:

• BeeBu 1000: download and upload speeds of up to 1000 Mbps, with a guaranteed minimum of 700 Mbps. Price from £28 per month, with planned increases to £31 from April 2027 and to £34 from April 2028.
• BeeBu 500: download and upload speeds of up to 500 Mbps, with a guaranteed minimum of 500 Mbps. Price from £27 per month, with planned increases to £30 from April 2027 and to £33 from April 2028.
• BeeBu 100: download and upload speeds of up to 115 Mbps, with a guaranteed minimum of 80 Mbps. Price from £23 per month, with planned increases to £26 from April 2027 and to £29 from April 2028.

The company states that prices may vary depending on location and that customers must enter their postcode into the availability checker to find out the specific speed and price options available at their home.

Infrastructure and reliability

BeeBu states that its fibre-optic network is designed to deliver 99.9% uptime, with the aim of keeping the connection active continuously. The company describes its network as rapidly expanding and says it plans to connect more homes across the country. To check whether a property is covered, users must enter their postcode into the availability tool on the website.

Installation and equipment

The installation process depends on whether the property already has a full fibre connection. If it does, BeeBu sends a router to the customer to connect themselves. If fibre needs to be brought to the property, a company technician carries out the installation at the home, which may involve drilling a hole. The company states that it informs the customer in advance about the installation plan.

The router provided by BeeBu is compatible with Wi-Fi 6 (called Pro Wi-Fi 6). The company states that in most homes this equipment covers the entire area, although if the user needs to extend the signal to the garden or if the house has many solid walls, a coverage extender may be needed.

Customer service and support

BeeBu offers customer service via telephone, email and WhatsApp. The support team is available Monday to Friday, from 09:00 to 17:30. The company highlights that support is provided by real people, without chatbots, and that the service includes help with installation and resolving issues.

Sign-up and contract

BeeBu contracts have a fixed term, normally 24 months. The company states that at the end of the period it contacts the customer to offer a renewal. It also mentions the possibility of receiving discount codes and benefits for referring the service to family and friends.

Help content and guides

BeeBu's website includes a help section with articles on home broadband security, high-speed streaming for films and video games, and optimising Wi-Fi performance. The company also publishes FAQs about coverage, compatibility, the installation process and how the router works.

Corporate information

Beebu Telecom Limited is registered in England and Wales with company number 08635537. Its registered office is at 1 Barnes Wallis Road, Fareham, Hampshire, United Kingdom, PO15 5UA.

Location and contact

1 Barnes Wallis Road, Fareham, Hampshire, UK PO15 5UA · Phone: 0333 0044 466 · Email: hello@beebu.co.uk · Hours: Monday to Friday: 09:00 - 17:30