Racquet Depot UK

Racquet Depot UK, online retailer of racquet sports equipment

Racquet Depot UK is a British online retailer specialising in products from recognised brands for racquet sports. The company presents itself as one of the largest internet resellers in this segment and operates under the company name Racquet Sports Group Ltd, a company registered in England with number 8083410. Its activity is carried out mainly through its online store, from which it dispatches orders to private and professional customers.

Catalogue: over 4,000 products for eight disciplines

The store's catalogue exceeds 4,000 products and covers tennis, squash, badminton, racquetball, padel, table tennis, stringing machines and injury supports. The range is organised by discipline and includes, among other items:

• Racquets, including junior racquets, and padel and pickleball paddles.
• Strings, as well as stringing machines, their parts and stringing tools.
• Bags, balls, overgrips, vibration dampeners, socks, caps and wristbands.
• Clothing and footwear for practising these disciplines.
• Court equipment: ball collectors, ball machines and their spare parts.
• Specific accessories such as eye protection for squash, badminton shuttlecocks, grommets and inks and stencils for marking strings.
• Injury supports: ankle braces, elbow supports, knee supports, wrist supports, insoles and cold therapies.

The company states that its list of categories and products is expanded every week and that it maintains relationships with the main suppliers and brands in the sector, which allows it to offer special deals. To make choosing easier, the website shows prices, ratings, reviews and product specifications.

Customer profile and stringing service

Racquet Depot UK puts its customer base at 18,000 buyers, among whom it distinguishes players, stringers, coaches, clubs, academies and hotels. The company has six employees, all of them stringers, and offers a stringing service. It also has an affiliate programme.

Logistics and customer service

Founded in 2008 and based in Hampshire, the company dispatches all orders from a 10,000 square foot warehouse located in Emsworth. It ships six days a week, with ten hours of operation per day during those six days, and offers several delivery options. At the time of analysis, the site indicated that orders could not be shipped due to supply problems, pending updates. The company applies a 60-day returns policy and accepts payments with Visa, MasterCard, AMEX and PayPal. Email support response time is around two hours. The store allows accounts to be managed autonomously and securely, with a self-service approach available at any time.

Promotions and commercial terms currently on the site

The catalogue showed a 20% discount on badminton accessories, free UK delivery for orders over £42 and the possibility of checking all shipping options in the basket. Prices are shown in pounds sterling, with conversion to other currencies, and are broken down with and without VAT. Featured products included the Wise 2086 Electronic Professional Tension Head, the MSV Focus-Hex 16L 1.23mm 200M Reel, the Spinfire Pro 2 Tennis/Padel Ball Machine, the GAMMA Hi Rise 75 with Wheels Ball Basket and the GAMMA Momentum 6+ with Wise 2086 Stringing Machine.

Location and contact

Unit 3 Station Approach, North Street, Emsworth, PO10 7PW, United Kingdom · Email: customer.services@racquetdepot.co.uk · Hours: Monday to Friday: 08:00 to 18:00; Saturday: 08:00 to 16:00.