Harper

Harper: try on clothes at home before you buy

Harper is a service integrated into fashion brand websites that offers the option to try on garments at home before purchasing. Users select the pieces they want to try and choose the Try Before You Buy button. There is no upfront payment: you only pay for what you ultimately keep, and the rest is returned without waiting for refunds.

The service is presented as a combination of the convenience of online shopping with the experience of a physical store. The company states that it is available on the websites of some of the world's most customer-focused fashion brands, and that it can be found on many more.

How the service works

The process begins when the customer selects the garments they want to try on a participating brand's website and chooses the Try Before You Buy option. They then select the desired service: Harper Try or Harper Concierge.

• Harper Try: the customer receives the garments and tries them on alongside their own wardrobe, with time to decide. They can return anything they don't like within a week. They are only charged for the pieces they keep.
• Harper Concierge: the customer chooses a one-hour delivery slot for a Style Concierge to bring the garments. The professional can stay to offer a second opinion or return after 40 minutes if the customer prefers. The concierge handles payment for the pieces kept and collects returns.

Additionally, on certain brand websites, the Inspire Me option is available, offering a selection of stylist-inspired pieces to complement the customer's choices and create new outfits.

Payment and returns

Harper does not apply upfront charges or hidden fees. The customer pays only for the garments they decide to keep. Returns are managed by the service itself, without the customer having to wait for a refund to be processed. The company emphasizes that this system eliminates the uncertainty of online shopping and streamlines the process.

Brands and availability

The service is present on selected fashion brand websites. Among the brands mentioned in customer testimonials are Victoria Beckham and Me+Em. The company notes that its Try Before You Buy button is found on the websites of some of the most customer-focused fashion brands, and that there are many more.

Customer reviews

Harper has a five-star rating on Trustpilot, according to the company itself. The testimonials collected on its website highlight the ability to try multiple sizes and styles at home, the convenience of not having to pay upfront or manage returns, and the attention of the Style Concierges. Customers mention the punctuality of deliveries, the one-hour time slot, the option to try garments with their own wardrobe, and the absence of queues at post offices for returns.

Customer service

Customer service is available Monday to Friday, from 9:00 to 17:00. The company offers a contact email and a phone number for inquiries.