SimpliSafe

SimpliSafe: alarms and video surveillance for homes and businesses in the UK

SimpliSafe is a security company that sells alarm and video surveillance systems for homes and businesses. Its catalogue is organised into fixed packages and the option to build a custom system, choosing cameras, sensors and sirens according to the needs of each property. The company operates in the UK through the domain simplisafe.co.uk and offers its products with 24/7 professional monitoring.

Packages and custom configuration

The range includes several predefined packages: Outdoor Elite Package, The Edinburgh, Outdoor Basic Package, The Tower, Indoor Basic Package and The Starter. Customers can also build their own system by selecting the components they want. Systems are advertised from under £200. For those who already have a system, there is the option to expand it with new devices.

Components and coverage

The systems include sensors for windows, doors and rooms, HD indoor and outdoor cameras, and protection against fires and floods. The company also sells a wireless indoor security camera, an outdoor camera, a video doorbell and an outdoor bell box. Indoor cameras have a built-in privacy shutter. The system includes up to 24-hour battery backup, Wi-Fi backup and built-in network backup, depending on the plan taken out.

Professional monitoring and alarm response

SimpliSafe offers 24/7 professional monitoring from 66p per day, with no contracts and the first month free. The Pro Premium Monitoring plan adds alarm verification by agents, who can access footage, contact the customer and request a Securitas guard response. When a burglar alarm is triggered, the siren sounds and the security team calls the customer to inform them and check they are ok. If the incident cannot be visually verified, the monitoring centre dispatches one of their guards to the property. The Pro Premium plan also covers fire, water, temperature and package theft alarms.

Mobile app and remote control

The SimpliSafe app allows you to control the system, view cameras, receive alerts and manage the video doorbell. It offers live streaming from indoor and outdoor cameras, HD video with night vision, 30-day cloud storage for up to 10 cameras, 2-way audio on indoor and outdoor cameras, and smart motion detection with instant alerts. The app also lets you check the security dashboard and expand the system.

Guarantees and additional services

The company offers a 60-day money-back guarantee with free return shipping. The Excess Payback Guarantee programme can reimburse up to £350 of the compulsory excess on buildings or contents insurance in the event of a covered burglary, subject to conditions such as having an active Pro Premium plan and at least one camera with video verification. Subscribers get a lifetime warranty and a 20% discount on hardware. Installation can be done yourself or you can choose an optional professional installation service.

Partnerships and recognition

SimpliSafe has partnered with Neighbourhood Watch to help protect homes and communities. The Starter Kit with Bell Box has a Which? Best Buy endorsement. The company states that over six million people trust SimpliSafe with their security.