NatWest Mentor

NatWest Mentor: employment law and HR advice for SMEs

NatWest Mentor is a trading name of Mentor Advisory Services Limited that provides advisory services in employment law, human resources, workplace health and safety and environmental management. Its offering is aimed at small and medium-sized businesses that need external support to manage growth and employee relations, combining digital tools with the backing of a team of specialists.

The company states it has 30 years of experience, 100 qualified experts, 100,000 businesses supported and 100,000 cases handled annually. Its registered office is at Pioneer House, Pioneer Business Park, North Road, Ellesmere Port, CH65 1AD, and it is registered in England and Wales with number 16896022.

Specialist advisory services

The service catalogue is organised into several areas. In employment law, the company offers dispute resolution and advice through online, telephone and face-to-face legal guidance. In health and safety, it provides advice, risk assessments and reporting tools to protect workers and comply with regulations. In environmental management, it helps businesses meet environmental standards and regulatory compliance.

In addition, the firm makes human resources services, employment documents and training available to its clients. Training is delivered through instructor-led courses and eLearning modules on employment law, health and safety and environmental management.

MentorDigital: online tools and resources

MentorDigital is the company's digital platform. Through it, users can access holiday and absence tracking, redundancy and maternity leave calculators, HR and employment law guidance, step-by-step online case management, risk assessments and secure online document storage. The platform includes more than 500 documents, including template letters, forms and legally approved templates.

Access to MentorDigital is free and instant, with help and advice tools. Some services incur additional costs.

Plans and contracting options

The company structures its offering into several tiers. The free NatWest plan offers digital access to tools, resources and step-by-step guidance. The helpline and webchat allow users to consult qualified experts in employment law, health and safety and environmental issues. Dedicated account support provides tailored advice through consultants. Optional legal cover of up to £1 million is available against costs and claims. Flexible subscriptions are offered in three-month periods, with no need for long-term contracts.

Services are also provided by telephone, with unlimited 24/7 calls and live chat, and through consultancy with your own adviser who knows the client's business.

Employee assistance and wellbeing programme

The company offers an Employee Assistance Programme (EAP) that includes 24/7 wellbeing support, tailored counselling sessions and self-help tools. This service is subject to fees.

Experience and clients

The firm has 30 years of experience and supports 100,000 businesses, handling 100,000 cases a year. Among the testimonials on its website, David Munday, Practice Manager and Company Secretary at DKA, highlights the HR advice; Elaine Allen, CEO at NAB, says she doesn't know what she would do without Mentor; and Phil Steele, Chief Operating Officer at GoJoe, values the partnership as valuable and reassuring.

Contact and coverage

The company can be reached on 0800 970 9814 and offers a same-day callback request form for enquiries received before 15:00. Its registered office is in Ellesmere Port, United Kingdom.

Pioneer House, Pioneer Business Park, North Road, Ellesmere Port, CH65 1AD