Ageas

Ageas, car, home, van, travel and pet insurer in the UK

Ageas is a personal insurance company operating in the UK under the trading names Ageas Retail Limited and Ageas Insurance Limited. Its range covers car, home, van, travel and pet insurance, and the company states it has over four million customers in the country. The insurer presents itself as one of the largest in the UK car insurance sector and is part of the Ageas group, described as Belgium's largest multinational insurer.

Insurance products for individuals and businesses

Ageas's offering is organised into several personal insurance lines. Car insurance includes a specific option for electric vehicles, with cover for battery, cable, charger and liability. Home and car insurance hold the Defaqto Five Star rating, which the company attributes to industry experts and which, according to its presentation, offers one of the highest levels of cover on the market. Van insurance is aimed at drivers seeking peace of mind on the road, while travel insurance covers the needs of trips and pet insurance is designed for dogs and cats. The company also mentions cover for business customers.

Policy management and customer service

Policyholders can manage their car and home policies online 24/7, with no admin fee for making changes via the online account. From that area they can amend cover, review and complete renewals, make outstanding payments and view or upload documents. For pet and travel policies, the company directs customers to specific help sections and the travel online account to manage the policy, view documents and make a claim. Ageas has a 24/7 emergency claims helpline, every day of the year, and a virtual assistant for online enquiries. The company holds the ServiceMark accreditation from the Institute of Customer Service, applicable to its car and home insurance, for consistently achieving the highest standards of customer experience.

Group brands and partners

Ageas UK comprises a set of insurance brands including Ageas, Rias, esure, Sheilas' Wheels and First Alternative, and maintains an alliance with Saga. Together, the group states it serves around seven million customers, with 6.9 million recorded as of December 2025. The company presents itself as part of an international group with 200 years of experience, whose origins date back to 1824, and as one of the UK's largest car and home insurers.

Awards and sustainability

Ageas UK states it received the Personal Lines Insurer of the Year award at the British Insurance Awards 2025, as well as recognition as a top employer and for its claims technology. The company operates a sustainability framework based on environmental, social and governance (ESG) criteria, structured around five pillars which, according to its own description, focus on the areas of greatest impact. It also has a charity partner and publishes informative content on road safety, car and home insurance, driving and underinsurance prevention.

Location and contact

Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA