Cloudy2Clear

Cloudy2Clear: double glazing replacement across the UK

Cloudy2Clear is a British company dedicated to the installation, replacement and repair of double glazed windows for residential and commercial customers. It has been operating since 2005 and presents itself as a company with nationwide coverage across the UK, with its own network of installers distributed across different areas of the country.

Its commercial approach is summed up in the slogan the company itself uses: replace the pane, not the frame. Instead of changing the entire window when the double glazing becomes misted or loses its seal, it replaces only the affected glass, which according to its presentation reduces the cost and inconvenience of the work.

Window and door repair services

The company's catalogue covers a wide range of interventions on glass and hardware for windows and doors:

• Replacement of double glazing in misted windows or windows with condensation between the panes.
• Repair of double glazed doors, including entrance doors and patio sliders.
• Repair and replacement of locks, handles and hinges, matched to the style of the existing window.
• Conservatory window repair, with replacement of misted or draughty glazing.
• Replacement of broken or chipped glass.
• Commercial window repair to improve the exterior appearance of premises and offices.
• Repair of Velux windows and rooflights with condensation or faults, without changing the frame.
• Replacement of glazing in caravan windows.
• Soundproofing and noise reduction solutions using specific glazing.
• Insulating and energy-efficient glass.

The company also states that its engineers can carry out glazing replacement from inside, which allows work to be done in apartment buildings or areas without exterior access.

Work process and guarantee

The method described by the company is organised in four steps: a free consultation in which a technician inspects the windows and takes measurements; a no-obligation quote, which according to the website is provided in under twenty minutes; scheduling of the installation; and fitting of the new glazing with minimal disruption. The company states that it handles enquiries seven days a week.

The material highlights a 25-year guarantee on the replacement glass and has a system for registering and managing guarantee claims. It also presents itself as a member of the Which? Trusted Trader programme.

Coverage by areas

Cloudy2Clear operates through branches spread across Great Britain. The website's locator lists service areas in London and surrounding areas (Crawley, Enfield, Essex and East London, South West London, Watford), North West England (Accrington, Altrincham, Blackburn, Blackpool, Chorley, Chester and Wirral, Crewe, East Lancashire, Liverpool, Macclesfield, Nantwich, North and South Manchester, Preston, Southport, South Lakes, Stockport, Stoke-on-Trent, Warrington, West Lancs and Merseyside), Scotland (Glasgow and Edinburgh), the South and South East (Bedford, Brighton, Chelmsford, Dunstable, Luton, Southampton, Thames Valley and East Anglia, with Bury St Edmunds, Colchester, Great Yarmouth, Ipswich, King's Lynn, Lowestoft, Norwich and Oxford), the Midlands (Chesterfield, Coventry, Derby, East Midlands, North East Midlands, South Gloucester, Kettering, Leamington Spa, Leicester, Milton Keynes, Nottingham, Northampton, North Midlands, Solihull, Stratford-upon-Avon, South Birmingham, Warwick, Wellingborough and West Midlands) and the West and South West (Bristol, Gloucester and Worcester).

Informational content and promotions

The website includes a resources section with practical articles on condensation in Velux windows, checks on tilt and turn windows and the estimated savings of argon-filled double glazing. The site also advertised an anniversary promotion with a prize of £20,000 in cash for purchases over £500.