My Pension Expert

Pension advice for retirement in the UK

My Pension Expert is a British regulated financial advice firm specialising in pensions, aimed at people aged 55 and over. Since 2010 it has advised thousands of clients across the UK on their retirement options, with a stated focus on clarity, personalisation and avoiding financial jargon. Its head office is in Doncaster, from where it serves clients nationwide.

The company operates as My Pension Expert Limited, authorised and regulated by the Financial Conduct Authority (FCA) under register number 579999, and is registered in England with number 07627457.

Pension advice services

The core of its activity is regulated advice on defined contribution pensions, both workplace and personal. The areas it covers include:

• Pension consolidation
• Flexible-access drawdown
• Annuities
• Tax-free cash
• Lifetime Allowance and LSA
• Long-term retirement planning
• State pension
• Pension scams prevention

The firm states that, for annuities, it looks at all providers on the open market, and that it searches the market for a panel of providers suited to each client's needs. Each year it arranges millions of pounds in retirement income solutions.

Investments and financial advice

In addition to pensions, the company offers broader financial advice, including General Investment Account, Stocks and Shares ISA, selecting investments and risk and reward assessment. It also provides ongoing advice services and publishes information about its fees and charges.

How it works

The process described by the company consists of three steps. First, the client contacts the firm and it takes the time to understand what they want from their pension, with no obligation. Then an adviser reviews the client's circumstances and provides a tailored recommendation to suit their objectives, clearly explaining any applicable fees. Finally, if the client decides to go ahead, the company handles the transfer and keeps the client informed throughout the process.

Corporate group and brands

My Pension Expert is part of a group of financial advice brands. Alongside Imperium Advice, focused on financial planning for high-net-worth individuals, and My Money Expert, focused on savings and investment guidance, the company states that they work together to improve their clients' financial outcomes in the UK. In May 2024, the company announced the acquisition of Tenet & You, an operation that expanded its capacity to serve more clients.

Team and corporate activity

The firm highlights that its team is its main differentiator, combining technical knowledge with a personal touch. The structure includes financial advisers, a client support team, paraplanners and compliance specialists. The company maintains an environmental, social and corporate governance (ESG) policy, has an internal training programme called My Academy and works with St John's Hospice Doncaster. It also runs the One Million More campaign and publishes informative content through My Pension Hub.

Reviews and customer service

The company has more than 6,000 reviews on Trustpilot, where it holds an "Excellent" rating. The testimonials on its website highlight the professionalism of the team, the constant communication throughout the process and the usefulness of the advice received in making better retirement decisions. The company offers an initial no-obligation consultation and impartial, regulated advice.

Location and contact

Colonnades House, Duke Street, Doncaster, DN1 3BW · Phone: 01302 636119 · Opening times: Mon-Thu: 9:00am - 8:00pm Fri: 9:00am - 5:30pm Sat: 9:00am - 1:00pm