CareOS

CareOS: AI-powered care management software for the UK health and social care sector

CareOS is a care management platform designed for UK providers. It presents itself as a complete operating system covering five sectors: home care, supported living, care homes, children's homes and care staffing agencies. The core proposition is to unify recruitment, workforce compliance, AI-powered scheduling, medication management, CQC inspection readiness and finance in a single tool.

A dedicated workspace for each sector

The platform organises its functions into workspaces tailored to each type of provider, with all modules included and no paid add-ons. For home care, it covers visits, AI shift assignment, eMAR and family updates. In supported living, it manages properties, tenancies, shifts, active support and MCA/DoLS frameworks for 24/7 services. Care homes have admissions, care charts, clinical monitoring, rotas and payroll. Children's homes have placements, daily logs, Reg 44, Annex A and outcomes tracking for Ofsted-regulated settings. Staffing agencies access shift booking, a client portal, timesheets and invoicing.

Care management and compliance modules

The core of the system includes care plans, scheduling, unified records, daily logs and eMAR to build the complete digital record for each service. Recruitment and onboarding are managed with applicant tracking, references, right-to-work checks and automated tasks. Workforce compliance and HR allow real-time tracking of training, references, visas, leave, supervisions and appraisals. The training and compliance matrix shows each employee's status with automatic alerts to maintain CQC readiness. An inspector portal allows sharing care plans, records, medication and compliance documentation with secure, temporary access. Medication management includes full profiles, eMAR, PRN tracking, controlled drug workflows and AI safety alerts for interactions and adherence. Behaviour support plans are recorded and monitored alongside care plans. The family portal offers visit updates, medication records and real-time daily logs, with secure messaging. The carer mobile app allows managing schedules, clocking in and out, viewing notes, recording observations and updating medication. Security is supported by multi-tenant isolation, role-based access, audit logs and encrypted storage.

AI-powered scheduling and inspection readiness

SmartRota, the scheduling system, uses artificial intelligence to assign staff based on continuity, skills, preferences and travel time, both for home visits and shifts. The platform generates CQC policies with AI and allows checking capacity by postcode. For inspections, it offers instant compliance reports and temporary, secure access to records through the inspector portal.

Free migration and pricing without add-ons

CareOS states that migration from another system is included at no cost in all plans. The process begins with exporting data from the current system or through guided importers, with specific adapters for common UK systems and AI extraction from spreadsheets and documents. The CareOS team handles migrating clients, care plans, assessments, schedules, medication records and staff, verifying record by record with the provider. Most agencies are operational in days, not weeks, and the previous system remains untouched during verification. The company says it compares its capabilities with sector alternatives such as Birdie, Nourish, PASS, Log my Care, Nursebuddy, Access Care, CareLineLive, OnCare, iplanit, PCS (mCare), CareDocs, Clearcare, CHARMS, Sue Solutions, OVcare, Sirenum, Vincere Evo, Zeel and Panther.

The published price for home care starts at £9 per client per month, with a decreasing scale as the service grows. The subscription is all-inclusive, with no per-user or per-carer charges, no limited staff accounts and no add-ons. The company states that the platform includes more than 40 modules and 200 features, with 5 sectors in a single tool. For supported living, care homes, children's homes and staffing agencies, pricing models are specific and handled through direct contact.

Financial and operational functions

The finance and payroll module covers invoicing, advanced rate rules, holiday pay management, travel cost tracking, per-client margin analysis, CSV exports for local authorities, funder invoicing and aggregated payroll reports. Analytics includes KPI dashboards, a custom report builder, staff performance analysis, compliance reports and agency analytics, with exportable data.

Operational data and support

The platform states it has more than 200 care providers and more than 12,500 care hours managed, with a 99.9% uptime SLA and an average setup time of under 5 minutes. Support is UK-based, hosting is in the UK and the company states it is GDPR compliant and CQC ready.