Galaxy Flights

Galaxy Flights, an independent travel agency based in Datchet

Galaxy Flights is the online flight booking portal operated by Galaxy Travel Ltd, a limited company registered in England and Wales under number 12535908. The company presents itself as an independent travel agency, not an airline, and traces its origins in the United Kingdom to 2020. Its operational headquarters are located in Datchet, in the county of Berkshire.

The company describes its model as a combination of search technology with human support: unlike automated search engines, it defines itself as a boutique agency whose team of consultants handles enquiries, manages date changes and processes special requests. Its independence from any airline allows it, according to its own presentation, to search hundreds of carriers to offer unbiased options, both on multi-stop itineraries and on direct flights to holiday destinations.

Booking services and types of trip

The site's search tool allows users to configure their booking by trip type (round trip or one way), number of passengers — adults, children and infants — and cabin class, with options for economy, premium economy, business and first class. The website also organises its offering into several product lines:

• Flights by region and country: United States, Canada, Australia, New Zealand, the Middle East, Africa, the Far East, Latin America, the Caribbean, Asia, Mexico and Europe.
• Business travel to destinations such as New York, Bangkok, San Francisco, Los Angeles, Singapore, Chicago, Antigua, Orlando, Miami, Newark, Houston, Tampa, Montego Bay, Barbados, Kingston and Hong Kong.
• Premium economy class on routes equivalent to the above.
• Group travel.
• Holiday packages with flights included, along with complementary services including tour listings, flight search, cruise tickets and travel agents.

Among the destinations highlighted by the website itself are New York, Dubai, Singapore, Thailand and Sydney, as well as Bangkok, Malaysia, Bali, Vietnam, Goa, the Maldives, the Caribbean and Japan.

Financial protection and regulatory framework

Galaxy Flights states that it operates under licence from the UK Civil Aviation Authority (CAA) and that it holds ATOL licence number 11858, granted to Galaxy Travel Ltd. This protection financially covers the flights and flight-inclusive holidays sold on the site: in the event of insolvency, the CAA guarantees that the customer will not be stranded abroad or lose their money. The company itself notes that ATOL protection does not apply to all travel services listed and that it is up to the customer to confirm which cover applies to each booking. The site also displays ABTA protection and SSL secure connection seals.

The agency stresses that it acts as an intermediary: it facilitates the contract between the customer and the principal provider, whether the airline or the tour operator, and states that it operates in strict compliance with UK travel regulations.

Pricing policy and customer service

The company maintains that the price shown is the final price and that it does not add hidden administrative charges at the final step of the purchase. Unlike external call centres that conceal their location, it presents itself as a British business with a physical office in Datchet. Support is provided by telephone and email, with a team of consultants who handle date changes and special requests, and it offers the option to request a call back. The site shows an average rating of 4.8 out of 5.

Company details and addresses

Galaxy Flights operates under the company name Galaxy Travel Ltd, a limited company registered in England and Wales under number 12535908. The company distinguishes between its trading address and its registered address, both in the United Kingdom. The site states that Galaxyflights.co.uk is an independent travel agency and is not linked to any airline, and that all fares are subject to availability.

Offices and premises

Office 1: Regal Court Centre, 42-44 High St, Slough SL1 1EL, United Kingdom

Office 2: 2 Manor House Lane, Datchet, Slough, Berkshire, SL3 9EB, United Kingdom