Reception Genie

Reception Genie, AI virtual receptionist for UK small businesses

Reception Genie is an automated telephone reception service powered by artificial intelligence aimed at small businesses in the UK. The company presents itself as an alternative to hiring reception staff or traditional call-answering services, arguing that it allows every call to be answered without missing business opportunities. The service runs on the phone line the business already uses: Reception Genie sits behind that number and answers the calls the team cannot get to.

How call handling works

The process described by the company is structured in four steps. First, a dedicated UK number is assigned, which can be chosen by area code; the existing line is forwarded to it or used as the main number, with no hardware or IT support required, and the team keeps its direct numbers. Second, the AI answers in the company's name, handles routine questions from the configured FAQs, captures the caller's name and reason for calling, qualifies leads and can escalate urgent matters to the team. Third, when the call ends an email is sent with the caller's identity, what they asked for and the next steps; the dashboard keeps searchable transcripts and audio, and allows keyword alerts to be configured. Finally, the system integrates with commonly used tools: bookings are recorded in Google Calendar or Calendly, contacts go to the CRM and other workflows are channelled through Zapier and Make.

Key features

• Dedicated UK number, live in minutes.
• Round-the-clock call handling, every day including bank holidays.
• Email summaries immediately after each call.
• Transcripts and recordings available in the dashboard.
• Keyword alerts, such as competitor names, urgent faults or booking requests.
• Voice and chat widget on your website, included on every plan, to handle website visitors too.
• Escalation of urgent matters and screening of irrelevant calls.

Sectors it serves

The company targets UK businesses whose activity depends on the phone and for whom missing a call means losing a job. It lists five main areas: healthcare (GP practices, dentists, therapists and clinics), legal and financial services (solicitors, accountants, IFAs and brokers), property (estate agents, letting agents and property managers), trades (plumbers, electricians, builders and gas engineers) and engineering (field service, manufacturing and maintenance).

Plans and commercial terms

The published catalogue indicates that pricing starts at £8.99 per month on the Basic plan, which includes 2,400 credits, a UK number and email summaries. The company offers three plans with a single monthly price and dedicated number included, and states that the first 30 days are free on any paid plan. During that period the card is taken but not charged, and cancellation can be made at any time. Setup is advertised as taking under five minutes. There is also a free browser demo, with no card or phone number required.

Corporate details and support

The service is provided by Otterco Ltd, registered with ICO number ZC224155, and support is offered from the UK. The company declares GDPR compliance and states that it does not sell data to third parties. The site uses essential, analytics and advertising cookies, with options to accept all, limit to essential only or reject them. The company publishes testimonials from three clients: a private health clinic, a safety consultancy and a kitchen installer, who highlight the reduction in missed calls, the service paying for itself and time savings.

Location and contact

Phone: +44 1733 970 831 · Email: info@reception-genie.com · Hours: Open every day of the week, from 00:00 to 23:59