Moving Internet

Temporary internet hire in the UK

Moving Internet is a British service specialising in the hire of temporary WiFi routers for homes, offices and events. Its approach is based on doing away with installation, configuration and a phone line: the device is plugged into a power source, switched on and you can browse within seconds. The company operates through its website and is part of Lime Enterprise UK Limited, a company registered in England and Wales.

Hire options: 4G and 5G

The range is organised into two main hire options, both with unlimited data:

• 4G Temporary WiFi Hire: designed for fast internet at home or in a business, with speeds of up to 80 Mbps and a price quoted from £30. The minimum hire period is three days.
• 5G Temporary WiFi Hire: aimed at faster connections, with speeds of up to 200 Mbps and a price from £70. The minimum hire period is seven days.

The website also mentions a dual network solution as an additional option within its temporary internet offering.

How the service works

The hire process is described in three steps. First, the customer places an order for the temporary router and receives it at their address. Second, they plug the device into the mains, switch it on and connect their devices via WiFi or LAN/Ethernet, with internet access in around two minutes. Third, at the end of the hire, they return the router using the free return label included in the package.

Features and intended uses

The service requires no phone line or telephone socket and is designed for use both at home and at work. Among the uses the company highlights are streaming films, video conferences and Zoom meetings, online gaming on consoles such as Nintendo, Xbox or PlayStation, and connecting smart TVs. The connection can be made via WiFi or LAN/Ethernet cable.

Delivery, returns and customer service

Delivery is via a next working day service, Monday to Saturday. At the end of the hire, the customer can opt for free return by post. Customer service operates Monday to Saturday, from 8:00 to 18:00 UK time, and is handled mainly by email or via the contact form on the website. The company states that it does not offer in-person service, collection or delivery at an office, or direct telephone support.

Limitations and conditions

The website itself warns that the maximum download speed is not guaranteed and may be affected by factors such as failures in local telecommunications equipment, the user's location, the distance to the nearest mast, the distance of the router from the window or the thickness of external walls. Nor is compatibility guaranteed with all devices, electronic models or applications. The company also has an affiliate or referral programme.

Locations and premises

Main location: Moving Internet, 4 Bedford Park, Croydon, CR0 2AP

Location 2: Moving Internet, T B X H Sunley House Croydon CR0 2AP