Allianz UK | Travel & Automotive Insurance

Travel insurance and car extended warranties in the UK

Allianz UK, Travel & Automotive Insurance is the trading name of AWP Assistance UK Ltd, a company registered in England with company number 1710361 and registered office at 102 George Street, Croydon CR9 6HD. Its business focuses on the marketing of travel insurance and extended car warranties in the UK market, supported by a global assistance network. The entity operates as the UK branch of AWP P&C S.A., a company registered in France with company number 519490080 RCS Bobigny and registered office at 7 Rue Dora Maar, 93400 Saint-Ouen, authorised and supervised by the French Prudential Supervision and Resolution Authority, by the Prudential Regulation Authority and subject to regulation by the Financial Conduct Authority under reference number 534384.

Travel insurance range

The travel insurance offering is organised into several types. Single trip travel insurance is designed for those who travel occasionally, whether within the UK, in Europe or in the rest of the world. Annual multi-trip insurance covers all trips during the year under a single policy. There are also specific products for business travel, for families sharing the same policy and for cruise stays. The company also markets add-on insurance for sports and leisure, golf, winter sports and skiing, and collision damage waiver cover.

Cover and assistance

Available cover includes trip cancellation, emergency medical assistance, emergency medical cover, repatriation and baggage cover. The company also offers travel insurance with specific Covid-19 cover and products tailored to residents outside the UK, to the over-50s and to group or couple travel.

Car extended warranty

The company presents itself as a provider of extended warranties for eight of the UK's leading car brands, based on the average market share reported in the UK Extended Warranties for New and Used Cars and LCVs report published by Finaccord in September 2020. The car extended warranty product offers flexible payment plans, various excess options and three levels of cover, so that customers can choose the warranty that best suits their vehicle and budget.

Information resources for travellers and drivers

The site brings together guides and advice articles on driving in Europe, the European Health Insurance Card and its relationship with travel insurance, staying safe abroad, the best ski destinations in Europe, travelling whilst pregnant, spring festivities, half term entertainment and travelling to the EU post-Brexit. The section also includes content on how and where to see the Northern Lights in Europe, twelve alternative city breaks, recommended travel books, inspirational women in the history of tourism, alternative luxury holidays for less, Japanese cherry blossom, the world's longest road trips, Star Wars filming locations, the impact of the pandemic on travel, strike cover, top expat destinations for UK employees, staying safe whilst backpacking, the best time to visit Australia and advice on international conflicts such as Israel and Hamas. For drivers, the automotive news and advice hub covers bicycle maintenance, vehicle servicing, what to do in the event of a breakdown or accident, misfuelling, the benefits of a dash cam, driving in the UK and Europe, winter driving, hiring a car abroad and the West Surrey Racing team in the British Touring Car Championship, as well as content on Autocar's Drivers of Change awards and the Olympics Hub.

Current status of policy sales

The site indicated that the company had temporarily stopped providing travel insurance policies whilst it upgrades its offers. Backpacker policies purchased before 25 June 2025 and Single Trip or Annual Multi Trip policies purchased before 25 September 2025 remain covered until the policy's expiration date.

Customer service and claims handling

The company offers a telephone customer service for enquiries and for submitting claims, available Monday to Friday from 9:00 to 17:00. Policyholders have instant access to all policy documents through the website. The company also publishes FAQs on travel insurance, warranties, Brexit and Covid-19, an insurance glossary and a complaints procedure.

Location and contact

102 George Street, Croydon CR9 6HD