Kindertons Accident Management

Kindertons Accident Management: accident management for the British insurance sector

Kindertons Accident Management is a trading style of Kindertons Limited, a company registered in England with registration number 3711080 and registered office at Kindertons House, Marshfield Bank, Crewe (Cheshire). The company presents itself as a specialist provider of road traffic accident management and mobility solutions for the insurance sector and related activities, with the capacity to provide immediate support to anyone involved in a road traffic accident.

The company states that it has nearly thirty years of experience and describes itself as a market-leading provider of full accident management, insurance and mobility solutions to the UK motor and insurance industry. It is authorised and regulated by the Financial Conduct Authority with reference number 306969.

Accident management and repair services

Its range of services covers the complete management of the claim, from first notification through to closure. Kindertons manages all of its services in-house, which, according to its own presentation, allows it to maintain greater control over its offering and reduce expenditure through effective cost management.

The services it details include:

• Full claims management service (FNOL, first notification of loss).
• Credit and direct hire of replacement vehicles.
• Repair management, both through the network and via direct repair.
• Vehicle collection and delivery.
• Third party intervention.
• Theft handling.
• Total loss management.
• Fault management.
• Vehicle storage and recovery.
• Vehicle valuations.
• Uninsured loss recovery.
• Salvage management.

Complementary insurance products

In addition to accident management, the company offers a range of additional and complementary insurance products. These include Motor Legal Expenses Insurance, which the company notes is Defaqto five-star rated, as well as Guaranteed Replacement Vehicle Insurance and Breakdown Cover.

Customers and partnership model

Kindertons serves a broad and complex customer base that includes insurers, MGAs (managing general agents), insurance brokers, other accident management companies, body shops, vehicle fleets and automotive dealerships.

The company approaches its relationships with commercial partners as a true partnership: it offers competitive commercial terms and is committed to aligning strategies with its clients to improve their policy retention rates by delivering its service to their policyholders.

Accolades

The company was a finalist in the Broker Partner of the Year category at Insurance Post's 2020 British Insurance Awards, recognition that the company links to its proposition and service for broker customers.

Corporate structure and compliance

Kindertons Accident Management operates as a trading style of Kindertons Limited, a company incorporated in England. The company is authorised and regulated by the Financial Conduct Authority (FRN 306969). In its transparency policy, the company states that, where it recommends a solicitor to its clients, it may receive a payment from that solicitor as a recommendation fee on acceptance of the claim.

The company publishes corporate and compliance documentation including a privacy notice, code of business ethics, group corporate governance statement, complaints procedure, modern slavery statement, gender pay gap reports for 2023, 2024 and 2025, health and safety statement of intent for 2026, HR privacy notice, group environmental policy and cookie notice.

Location and contact

Kindertons House, Marshfield Bank, Crewe, Cheshire, CW2 8UY