Airport Cars Gatwick

Chauffeur Transfers at Gatwick Airport

Airport Cars Gatwick is the trading name under which Gatwick Cars Ltd operates, appointed as Gatwick Airport's official fleet and private hire service. The company presents itself as the only official service of this kind operating from that airport and states that it was chosen by the airport itself for its professionalism, quality of service and reliability. Its activity focuses on chauffeur transfers, with particular attention to journeys between Heathrow and Gatwick.

Fixed Rates and Booking Conditions

The company states that it applies fixed rates: the price quoted is the price the customer pays, regardless of how busy the service is or traffic conditions. Pre-bookings and collections outside the Gatwick local area must be paid in advance via its online booking system. The cancellation policy requires a minimum of two hours' notice for local bookings and three hours for postcodes outside the Gatwick area.

Fleet and Onboard Services

The standard fleet consists of Tesla, Mercedes and Ford Galaxy vehicles, all in black, and the company describes the vehicles as executive quality. Part of the fleet is fully electric; the company states it has clocked up over three million green miles with these vehicles. Available services include meet and greet with a name board on arrival, available on request, and the option of dedicated drivers for the length of the customer's stay. Special requests are also accommodated.

Payment and Customer Service

Payment by card or cash is accepted. Customers can pre-pay for the journey, pay the driver by card using the in-car payment terminal, or pay in cash at the end of the trip. The company states that it provides customer service 24 hours a day, seven days a week, and that it responds to enquiries within one working day.

Airport Presence

The company has kiosks in both the North and South Terminals of Gatwick Airport, and its team is present in both terminals. Drivers are based at the airport itself and, according to the company, trained to the highest driving and customer service standards.

Headquarters and Locations

Main office: XL House, 2 Mill Court, Spindle Way, Crawley, West Sussex, RH10 1TT · Email: bookings@airportcars-gatwick.com

Gatwick office: Gatwick Airport Ltd, 6th Floor, Destinations Place, Horley, Gatwick RH6 0NP