Focus Group

Focus Group, comprehensive business technology in the UK

Focus Group is an independent business technology provider based in the UK, founded in 2003. The company presents itself as one of the country's leading independent providers of essential business technology and operates with over 1,000 employees across offices from the south coast to Scotland.

Its offering is structured around six main areas: artificial intelligence, telecoms, IT, cybersecurity, connectivity and mobile, plus an energy division. The stated aim is to bring together in a single provider the services businesses need to keep their operations connected and secure.

Artificial intelligence and customer experience solutions

Focus Group's AI area focuses on creating intelligent, connected customer experiences. Its standout products include Aila, an AI-powered virtual receptionist, as well as automation and agentic chatbot solutions. The company has developed use cases with clients such as RoboReception Ltd, where it implemented real-time AI patient communication, live transcription and voice bot automation; with Inkifi, through an agentic AI chatbot; and with Winn Solicitors, via automated workflows.

Telecoms and unified communications

In telecoms, Focus Group offers VoIP services, business phone systems, corporate phone numbers, the Microsoft Teams phone system, the Horizon phone system and conversational intelligence services. The company also addresses the transition from the traditional public switched telephone network (PSTN) and legacy line support, a relevant process in the UK market.

Managed IT, cloud and cybersecurity

The IT division includes technical support and managed services, cloud services and computing, cloud backup and disaster recovery, Microsoft 365 Business, Microsoft Copilot and remote working solutions. In cybersecurity, the company covers security awareness, security operations, Zero Trust Network Access, professional cybersecurity services, SaaS security and cyber awareness training. Focus Group has achieved Microsoft Solution Partner designations in Security, Infrastructure and Modern Work.

Connectivity, mobile and energy

In connectivity, the offering spans business broadband, business fibre, SoGEA, leased lines, SD-WAN and PSTN switch-off solutions. The mobile division includes business mobiles, handsets and devices, flexible SIM-only deals, mobile device management and mobile broadband. The company also offers energy services: price comparison, renewable energy, business water, smart meters, energy efficiency, and siteworks and new connections.

Client profile and presence

Focus Group serves small businesses, SMEs and large enterprises, across both the public and private sectors and charities. By industry, the website mentions automotive, hospitality, estate agents, leisure and entertainment, recruitment and retail. The company operates across the UK and has offices from the south coast to Scotland.

Awards and corporate commitment

The company states it has received awards and recognition, and maintains a commitment to sustainability and the community. Its culture is described as entrepreneurial, with a team that seeks technology solutions tailored to each client.