ASG Boilers

ASG Boilers: technical support for boilers and heating

ASG Boilers is a technical services company that handles issues relating to boilers and heating systems. Its activity is organised around several different telephone lines depending on the type of request: general support, reporting breakdowns, booking a service and making payments.

The website provides users with a contact form to request a callback from the company, as well as a specific form for submitting enquiries. In addition, the company offers an alternative telephone number for those who prefer to get in touch by phone.

Fault diagnosis by make and thermostat

The website includes self-diagnosis tools aimed at two common types of problem. On the one hand, a section for those experiencing a boiler fault: the user selects the make of their unit and then the error code in order to get help. On the other, a section for those with heating issues, where the installed thermostat can be selected from several options: BOSS / SIEMENS, NEOMITIS, RAVENHEAT, SALUS RT510 and SALUS RT500.

Contact channels and opening hours

The company has four different telephone lines depending on the customer's needs: general support, reporting breakdowns, booking a service and making payments. The main opening hours are Monday to Friday, 09:00 to 17:00.

The site also refers to the privacy policy to explain how and why the personal data collected through the forms is used.