United Gas & Power

United Gas & Power, direct energy supply for UK businesses

United Gas & Power (UGP) is a British gas and electricity supplier that operates as a direct provider for businesses, without relying on comparison-site pricing models. Its approach is built around clear contracts, personalised service and tariffs based on each business's actual consumption.

The company presents itself as a supplier that removes the administrative burden that energy management usually creates. Its distinguishing features include assigning a named account manager to every contract, a single point of contact who knows the structure of the customer's sites and contract.

Services and solutions by business type

UGP structures its offering according to the size and complexity of each business:

• Small businesses: simple, competitive energy contracts with clear pricing and direct support.
• Medium businesses: flexible contracts and greater visibility of consumption, with support as the business grows.
• Large businesses and multi-site portfolios: strategic energy management for portfolios with multiple locations, with consolidated billing, aligned renewals and dedicated account management.
• Third parties and consultants: collaboration with transparent commissions and responsive support for intermediaries.
• Affiliate partners: long-term relationships with a trusted direct supplier.
• Renewable energy: renewable supply options aimed at supporting the customer's sustainability goals.
• Siteworks and new connections: management of new meters, upgrades and additional connections.
• Business energy procurement services: fixed contracts, multi-site support and clear account management.

Customer service and contract management

The company offers a support model that includes submitting meter readings, information about smart meters, managing changes of tenancy, paying bills through an online portal and guidance in the event of gas or electricity emergencies. It also provides information about Market-Wide Half-Hourly Settlement (MHHS) and about NESO and network costs on electricity invoices.

During the switching process, UGP states that supply is not interrupted: the switch is administrative and the network operator continues to deliver the energy. The company helps review renewal windows to avoid automatic renewal rates and last-minute decisions.

Case studies and results

Among its published case studies, UGP mentions John Heath & Sons, which aligned nine sites under a single fixed-price renewable electricity contract, saving £3,000 a year compared with the renewal price. It also cites Bauer Group, a property management group with more than 90 sites, which moved from 10 suppliers to a single portfolio structure and consolidated more than 90 meters under one supplier, with a reported saving of £750,000 through direct supply.

Customer profile and rating

The company targets British businesses of different sizes, from microbusinesses to multi-site portfolios. According to information on its website, more than 1,000 UK business customers have rated it as "Excellent" on Trustpilot.

Sign-up process

UGP describes a three-step switching process: the customer provides some basic information about their business, receives personalised quotes with clear options and, finally, the company manages the switch without interrupting supply. The process is presented with no obligation to sign up and with full transparency.