MyRuby

MyRuby: outsourced telephone reception for UK businesses and clinics

MyRuby is a British company that provides a live, outsourced telephone reception service. Its team of receptionists, internally called "Ruby", answer and screen their clients' calls, manage bookings and appointments and take on telephone-related administrative tasks. The company presents the service as an alternative to hiring a traditional receptionist or as support for an existing one.

The company operates from its head office in Colchester, which it describes as an hour from London, and offers UK-wide coverage. All receptionists work from that head office.

Two service lines: businesses and clinics

MyRuby organises its offering into two main areas. The first is a live telephone reception service for businesses, aimed at answering, screening and managing calls. The second is designed specifically for clinics and practices, and includes patient and diary management.

Among the sectors the company lists for its business service are accountancy, advertising, marketing and PR, financial, IT, legal, property, recruitment, automotive and virtual office.

In the healthcare field, the company details the following types of clients: private practice, outpatients, chiropody and podiatry, osteopathy, cosmetic and aesthetic medicine, well-being, secondary care, GP practices, chiropractic.

Outsourced switchboard and telephone numbering

In addition to reception, MyRuby targets organisations looking for a business process outsourcing partner for their offsite switchboard or for the final stage of a tender. The company also offers telephone numbering options to project a professional image, with three types: service number, geographical and non-geographical, as well as line rental.

The company states that it has sustainability, anti-bribery and data protection policies.

How the service works

The onboarding process described by the company consists of four steps: the client gets in touch to explain their needs; an account is created on MyRuby's client management information system; the company provides a unique number that diverts calls whenever the client wishes; and a personal receptionist is assigned with the necessary knowledge about the business.

The service can work as a total replacement for a traditional receptionist or as support for the existing set-up, covering lunch breaks, holidays and sick leave. Each client has a dedicated receptionist who gets to know their company.

Free trial and set-up

The company offers a free one-week trial with no obligation. It states that in most cases the account is up and running 24 hours after registration.

Clients and reviews

MyRuby publishes testimonials from clients in various sectors, including Octopus Cabling, Visarc, Foot Clinic Moseley, Bristol Back Pain Clinic, Cedar Tree Clinic and Chiro Relief. They mention aspects such as telephone answering, diary management, email logging of calls and service continuity during absences. Several testimonials indicate relationships of more than ten years with the company.

The company also notes that its service has appeared on television and that it carries out customer satisfaction surveys.

Location and contact

Severalls Business Park, 780 The Crescent, Highwoods, Colchester, CO4 9YQ