Wexel Property

Wexel Property: block and estate management in the West Midlands and the South

Wexel Property presents itself as a modern alternative to traditional managing agents, with a model based on clear communication, transparency and accountability. The company operates in the West Midlands and the South of England and serves both listed heritage buildings and new-build developments and schemes with complex budgets.

Published processes and response commitments

The firm publishes its operational processes and makes contractual response commitments. Every maintenance report is acknowledged within a maximum of 8 working hours and is logged and actioned within a maximum of 16 working hours. These timescales are monitored and reported to directors every quarter; if they are not met, a discount is applied to the following month's fee. For general enquiries, the response time is two working days.

Financial transparency: no hidden fees

Wexel states that it does not charge contractor commission or fees for utility or insurance renewals, nor for Section 20 (major works), nor for preparing sales or management packs. It also does not apply charges for site visits, attendance at annual general meetings (AGMs) or for maintaining its contractor database and vetting process. The company states that these charges do not exist "ever".

Customer portal and asset tracking

The company has developed a proprietary management platform from the ground up, not based on generic software. The customer portal offers live issue tracking, quarterly expenditure reports with line-by-line detail, service charge balances and due dates, and a single, always up-to-date record of the property. It also includes interactive site plans showing every asset and maintenance activity, down to the level of an individual smoke detector. Each development has a named manager who can be reached directly by phone and email.

Management process: from handover to the annual cycle

The management process is structured in nine phases. It begins with a no-obligation conversation and an assessment of the development, followed by an orderly handover from the previous managing agent that includes novation of contracts, transfer of floating funds, collection of keys and access codes, and notification to residents. The target handover period is 6 to 8 weeks. During onboarding, the team is introduced in writing to all residents, portal access is provided and a kick-off meeting is held with the directors. Day-to-day management covers everything from maintenance requests and contractor management to service charge administration, with every issue logged and tracked in real time. For works, a minimum of two quotes is typically obtained and director approval is sought where required. Contractors are paid within five working days of sign-off.

Maintenance, compliance and emergencies

Cyclical renewals, certificates and health and safety assessments are initiated within three months before the due or expiry date, with the aim of completing them and publishing them on the portal one month in advance. In an emergency, the priority is the safety of residents; the emergency services and contractors are instructed and notified, and residents, leaseholders and directors are informed as soon as possible. The company reserves the right to incur emergency expenditure to make an area safe; any further expenditure for non-urgent works requires director authorisation.

Reporting, site visits and the annual cycle

The assigned manager carries out frequent site visits — often monthly or quarterly, as agreed with the directors — and produces a written report covering condition notes, actions arising, expenditure to date and planned works. The report is distributed on the platform within five working days. The company also prepares the annual service charge budget, supports the annual general meeting and manages year-end closing.

Offices in Cheltenham and Worcester

Wexel Property has offices in Cheltenham and Worcester, from which it serves the West Midlands region and the South of England.

Offices and locations

Cheltenham office: Phone: 01242 898400

Worcester office: Phone: 01905 372165