TravelPlanners

TravelPlanners, a British tailor-made travel agency

TravelPlanners is a UK travel agency that presents itself as an independent specialist in the United States and sells tailor-made holiday packages. Its offering is built around two main pillars: destinations and holiday types, with a strong emphasis on Florida and the Orlando theme parks.

The company states that it has decades of specialist experience and more than forty years of service, as well as an office and a local team in the United States. According to its approach, every booking begins with a conversation with a personal adviser who designs the itinerary around the client's preferences, rather than starting from fixed packages.

Destinations it sells

Its destination catalogue spans several continents. In the United States it includes Florida (Orlando, Florida beaches, Kissimmee, Central Florida and Luxury Florida), California, Hawaii, Las Vegas & Nevada, New York and the Deep South. In the Caribbean it features Antigua, the Bahamas, Barbados, the Dominican Republic, Jamaica, Mexico, Puerto Rico and St Lucia, as well as a selection called the Caribbean Collection. The offering is completed by Canada, the Indian Ocean (Maldives and Seychelles), the Far East with Thailand and the Middle East with Dubai and Qatar.

Holiday types and stays

The agency organises different types of holiday: condo or apartment accommodation, cruise combined with a land stay, escorted touring, family holidays, fly drive, hotels, motorhome and multi centre or twin centre stays. Its villa offering is concentrated in Florida, with resorts such as Encore at Reunion, Windsor at Westside, ChampionsGate and Solterra.

Among its standout proposals is the combination of a cruise and a land stay, presented as a way to make the most of both land and sea on a single trip, and multi centre packages for those who want to visit more than one destination.

Theme parks and associated programmes

A significant part of its activity focuses on Walt Disney World Resort and Universal Orlando. The agency sells tickets and stays with programmes such as Disney Dining & Drinks, the Disney Cruise Line, the Universal Orlando Resort offers, the Universal Epic Universe park and the Universal Orlando Halloween Horror Nights event.

Complementary services

Alongside its packages, the website offers added services such as travel guides, car hire, motorhome booking with Cruise America Motorhomes, online check-in, flights with British Airways and United Airlines, and a blog with exclusive offers. It also maintains a page with information on travel disruption.

Financial protection and customer service

The company states that it has financial protection through ATOL and ABTA, and offers an emergency line available 24 hours a day. Its pricing policy is presented under the slogan of never being beaten on price, and its sales arguments include its knowledge of the American destination and the added-value extras included in bookings.

Customer service is provided from a correspondence address in Chelmsford, Essex, and the company operates several telephone numbers for enquiries and planning.

Location and contact

Saxon House 27 Duke Street Chelmsford Essex CM1 1HT · Opening hours: Monday to Friday: 09:00 - 17:30; Saturday: 09:00 - 15:00; Sunday: closed