ITS (Industrial Tool Supplies)

ITS: distribution of professional tools in the United Kingdom

ITS, whose registered name is Industrial Tool Supplies (London) Ltd, is a distributor of power and hand tools based in the United Kingdom. The company presents itself as one of the country's leading tool retailers and operates as an official Superstore for brands such as Milwaukee, Makita and DeWalt. Its catalogue exceeds 29,000 products, spanning power tools, accessories, hand tools, storage and workwear.

History and evolution

Founded in 1979 as a supplier to local businesses in East London and Essex, the company opened its first store in a 150-square-foot unit in Leyton, with only four employees. In 1987 it was one of the first in the sector to computerise its operations. During the 1990s it expanded its activity to mail order service across the UK and transformed its periodic mailings into a monthly publication, "ITS Monthly", which later evolved into "ITS Update" and finally into the current catalogue. In 2003 it moved its offices and warehouse to larger premises in Walthamstow to manage the growing volume of references.

Store network

The company has five physical locations in England, conceived as showroom spaces where customers can see and try products before buying. The stores are located in Chelmsford, Dagenham, Harlow, Luton and Walthamstow. Within them, specific brand zones, called Power Zones, have been created to group together the tools of the most recognised brands. Specialised staff offer technical advice both in-store and through the customer service department.

Catalogue and brands

ITS's range includes power tools, power tool accessories, hand tools, storage equipment, workwear and personal protection, as well as gardening and outdoor items. The company distributes more than 340 brands, including DeWalt, Makita and Milwaukee, and sells new products such as DeWalt orbital sanders, New Balance footwear, Tracer 2.0 markers and Nerrad plumbing tools. The website organises products into categories such as waterproof workwear, laser levels, nail guns and site lighting equipment.

Services and customer care

ITS offers next-day delivery on most orders, with weekend delivery through DPD and DX, and a one-hour delivery slot. Payment options include PayPal Credit and PayPal Pay in 3, with 0% finance subject to conditions. The company also maintains a price match policy and an aftercare programme. Customers can check the status of their orders, manage returns and access warranty information through the website.

Resources for professionals

Beyond sales, ITS positions itself as a resource for industry professionals. It publishes videos, buying guides and tool reviews on its Hub platform, with the aim of helping users stay up to date on innovations and trends. The company also produces informative content on social media, although these channels are not detailed in this profile.

Headquarters and locations

Chelmsford location: Dukes Park Industrial Estate, 5 Montrose Road, Chelmsford CM2 6TE · Phone: 01245 205 786

Dagenham location: Unit 12, Dagenham Logistics Hub, 301-333 Rainham Road South, Dagenham RM10 8LR · Phone: 020 4524 5360

Harlow location: DC ONE, Edinburgh Way, Harlow CM20 2BN · Phone: 01279 217 380

Luton location: D53 Bilton Way, Luton LU1 1UU · Phone: 01582 336040

Walthamstow location: Unit 11, Waltham Park Way, Walthamstow E17 5DU · Phone: 020 8527 7867