Lumber King Flooring

Lumber King Flooring, online specialist in wood and vinyl flooring

Lumber King Flooring is a British online flooring retailer operating under the company name NE Online Flooring Ltd, with company number 12751357 and VAT number 446234988, registered in England and Wales. Founded in 2020, the company presents itself as a purely digital business that combines the convenience of remote shopping with a physical sample service so that customers can assess the product before deciding.

Its catalogue covers solid wood, engineered wood, parquet, laminate and LVT (luxury vinyl tile) flooring. Within engineered wood, the store organises options by thicknesses of 12, 14, 15, 18 and 20 mm, and includes formats such as herringbone and chevron. The range is completed with a section for offers and discounts.

Free samples and shopping experience

One of the company's distinguishing features is its free, unlimited XL-sized sample service, designed to fit through a letterbox. Customers can request samples of any product in the catalogue, including the parquet and herringbone lines, and receive them at home to check the real appearance under their own lighting conditions and alongside their furniture or paintwork. According to the store's information, samples are delivered free of charge within two to three working days.

The company also offers customers a flooring calculator and various payment and delivery options. It does not offer an installation service: as it explains, many of its customers prefer to lay the floor themselves or use a local professional.

Shipping, lead times and payment methods

Shipping is available throughout the United Kingdom. Service to mainland Spain is free for orders over £499, and the company states that orders are received within two to three working days thanks to its express shipping methods. Customers can customise delivery by choosing next-day delivery for orders placed before 1 pm or Saturday-only delivery.

As for payment, major debit and credit cards are accepted, as well as Apple Pay, Google Pay and PayPal. The store also offers the possibility of paying through Klarna in three monthly instalments or with the buy now, pay later option. Payments are processed through the Stripe gateway.

Sustainability and origin of materials

The company states that all its wood products come from PEFC-certified brands, which means that the source forests are managed responsibly from a social, economic and environmental point of view. In the case of engineered wood, the company explains that it uses thin layers of white American oak and that the core layers are built with fast-growing, renewable materials, which reduces pressure on slow-growing hardwood forests.

As part of its environmental commitment, Lumber King Flooring works with Ecologi and plants a tree for every order placed in its online store.

Customer service and returns policy

The company maintains a telephone and email customer service channel for enquiries, advice and order management. The store states that it offers hassle-free returns for 30 days, allowing customers to buy with confidence. Its approach, according to its own presentation, combines a personal touch with the efficiency of a business without large fixed costs, which allows it to devote resources to product selection and pass the savings on to the customer.