SBS Claims UK

SBS Claims UK: insurtech for personalised claims management

SBS Claims UK is a British insurtech company that presents itself as "The UK's leading claims innovator". Its activity focuses on claims management and fulfilment for insurers, combining a human team of specialists with artificial intelligence and cloud solutions. The company states that its platform delivers faster, more accurate and more transparent insurance experiences.

Technology solutions

The company offers solutions based on artificial intelligence and cloud, including an AI-powered contact centre hosted on AWS. This system performs intelligent call routing to connect policyholders with the right handler, generates automated summaries and provides information that helps insurers act quickly, even during demand surges. The platform includes validation tools, fraud detection, customer portals and integration with insurer systems.

Claims management services

SBS Claims UK offers specialised claims management solutions. In the flooring and furniture area, the company manages digital claims with remote settlements, minimising site visits and providing greater convenience. For jewellery, it has a bespoke claims service with direct manufacturing partnerships. The company also mentions electronics claims management, although without detailing the scope of this service.

Service model

The company emphasises that every claim is handled by a dedicated specialist, with no hand-offs or chasing by the policyholder. Its approach combines smart validation tools, digital self-service and automation to speed up processes, together with efficient assessment, replacement and settlement. The solutions are designed to adapt to insurer portfolios and scale according to their needs.

Awards

The company has received several industry awards. In 2024 it won the Gold Award at the British Insurance Awards and the Claims Innovation of the Year award from Insurance Post. In 2023 it received the Gold Award from Insurance Times for excellence in AI, the Business Innovation Award from SME National Business and the InsurTech Award from British Claims.

Operational data

According to published information, SBS Claims UK serves more than 150 international brands. The company states that, after receiving a claim from the insurer, it contacts the policyholder within two hours and that resolution is usually completed within three to five days, depending on the severity of the case. The company has a presence in Europe and has a phone number and email address for policyholders and insurers.

Location and contact

Phone: +44 808 189 8099 · Email: enquiries@sbs-claims.co.uk