Croner Group

Croner Group: employment law, HR and health and safety consultancy in the UK

Croner Group presents itself as a consultancy firm specialising in employment law, human resources (HR) and health and safety, aimed at employers. Its offering combines expert advice, management software, insurance and documentation, with tools and services tailored to different types of business. The company states it is trusted by more than 14,000 businesses and has over 80 years of experience in the field of health and safety, according to its own material.

HR advice

The HR area includes a telephone consultation service available 24 hours a day, seven days a week, aimed at resolving employment queries and situations. The firm offers advice on disciplinary and dismissal procedures, as well as on redundancies. It also covers HR outsourcing, an option the company presents as suitable for businesses of any size or sector.

For those who need in-person support, Croner has a support service at the client's premises (Face2Face). In addition, it delivers specialised, practical training courses for employees, and advises on contracts and employment documentation, with the stated aim of protecting the business from disputes. Staff retention and engagement have a dedicated service, which the firm describes as award-winning.

HR consultancy is complemented by digital tools: Croner BrightHR software for staff management, the HR Case Tracker system to keep an audit trail of each case, and general consultancy services. Specific advice for small businesses is also offered.

Employment law for employers

In the field of employment law, Croner offers comprehensive support to UK employers. The firm has a team of qualified employment lawyers ready to represent businesses. Its services include advice on UK employment legislation, guidance on sick pay, and assistance in employment tribunal proceedings. It also advises on the Employment Rights Bill and on transfers of undertakings (TUPE).

The company offers free HR and employment law advice, and complements its offering with legal expenses insurance that protects against costs arising from litigation. It also provides workplace mediation services to resolve disputes in the work environment.

Health and safety at work

The health and safety area includes telephone advice available 24 hours a day, seven days a week and 365 days a year. Croner offers support on fire safety, risk assessments through workplace visits, ongoing advice and detailed reports, and food safety consultancy. The firm also advises businesses on maintaining regulatory compliance and provides services related to the CQC (Care Quality Commission).

In this area, the company markets Croner BrightSafe software to manage health and safety procedures, and provides specific documentation. It offers health and safety legal expenses insurance, SafeCheck audits, training and support to obtain SSIP accreditations. It also facilitates demonstrating health and safety compliance through certifications such as CHAS, SMAS, Constructionline or SafeContractor.

Software, insurance and complementary services

Beyond consultancy, Croner markets a set of additional solutions. These include the employee assistance programme (EAP) for staff wellbeing, Croner Bright Payroll software for online payroll management (including annual leave and sick pay), and BrAInbox+, a tool for getting HR answers. It also offers Care Pro, an HR and safety compliance solution for care and domiciliary service managers.

The firm makes available to its clients the Croner Advice App, the Bright Exchange community and a portal for association members with resources, events and advice. It also markets Super Protect, a product designed to cover unforeseen legal risks arising from business activity, and a free self-assessment tool (Business Health Check) that allows risks to be assessed in less than ten minutes.

Client profile and contracting model

Croner targets its services at employers of different sizes and sectors, with particular attention to small businesses and care service managers. The company structures its offering into flexible pricing plans, as it states on its website, and combines human advice with digital tools and insurance cover. Its proposition relies on the permanent availability of its consultation lines and on the experience accumulated in the areas of human resources, employment law and health and safety.