Jay-Care Stairlift & Mobility

Jay-Care Stairlift & Mobility: mobility and accessibility in Burnley

Jay-Care Stairlift & Mobility is a company based in Burnley, Lancashire, dedicated to the sale of mobility and accessibility products for the home. Its owner and managing director, Paul Anderson, has more than 28 years of experience in the sector, where he has held roles ranging from service engineer to general manager. The company presents itself as a business that combines professionalism and a personal touch, with the aim of offering a service that exceeds the usual expectations of the sector.

Mobility products and solutions

Jay-Care's catalogue covers a wide range of products to improve independence and comfort in daily life. These include:

• Stairlifts: curved and straight models to suit different types of staircases.
• Scooters: from the brands Drive Medical, Pride Mobility, Roma Medical and Sunrise Medical.
• Manual wheelchairs: lightweight, rehabilitation, sports and standard.
• Powered wheelchairs: for indoor, indoor/outdoor use and specialist models.
• Chairs and furniture: accessories, bespoke chairs, fireside and high seat, as well as rise and recline systems.
• Beds: domestic and hospital beds, with accessories.
• Daily living aids: for the home, bathing and showering, toileting, health and leisure, mobility, rehabilitation and personal care.

The company offers both new and reconditioned products, in order to suit different budgets. According to its own presentation, they only recommend a product when they consider that the customer will obtain a real benefit.

Specialised services

In addition to sales, Jay-Care provides servicing and engineering services, and has occupational therapy. They also carry out free demonstrations in their showroom and offer the possibility of trying products in the customer's home. The company emphasises that customers can make decisions without pressure, in their own time.

Facilities and geographical coverage

Jay-Care operates from two locations in Burnley: a retail base at 20 Keirby Walk and a 3,500 square foot engineering and storage unit at Holt Business Park. From there they cover the whole of Northern England, with particular attention to East Lancashire, where they have developed a large customer base. Among the organisations they have worked with are CED/NHS, Lancashire County Council and Capita Symonds.

Track record and awards

The company was a finalist in the East Lancashire Small Business of the Year 2012 awards. It holds accreditations from CHAS, Constructionline and Lancashire Safe Trader, and is a member of the East Lancashire Chamber of Commerce. At the time of publication, they were aiming to obtain ISO certification.

Commitment to the customer

Jay-Care's philosophy focuses on personalised attention and availability. The owner highlights that his approach is to always be accessible and approachable, and that the company strives to do "that little bit more than others". The company stresses that a promise kept translates into a satisfied customer, and that the quality of service and product guide their decisions.

Headquarters and premises

Main Shop: 20 Keirby Walk, Burnley, Lancashire BB11 2DE

Holt Business Park Unit: Holt Business Park, Burnley