My Tech Team

My Tech Team: managed IT support for Sussex SMEs

My Tech Team is a British IT services company aimed at small and medium-sized businesses in Sussex. It operates from three locations — Burgess Hill, listed as the head office, Hailsham and East Grinstead — and serves businesses in these towns and the rest of the region. Its approach is built around a single technology partner that takes care of everything from initial advice through to ongoing maintenance, without relying on multiple suppliers.

The firm presents itself as a comprehensive provider that can take full responsibility for the client's technology infrastructure or complement an existing in-house team, covering the areas where it falls short. It is registered in England and Wales with company number 13172846.

Infrastructure and support services

The service catalogue covers the usual technology and communications needs of an SME:

• Day-to-day technical support and issue resolution.
• Advice on the most suitable technology for each business.
• Complete management of IT infrastructure (IT management).
• Cloud services, with secure storage and backups.
• Continuous system monitoring to detect problems early.
• Cyber security and protection against threats.
• Integration and compatibility of the software used by the client.
• Connectivity: reliable internet and phone lines.
• Automation and artificial intelligence.
• Business intelligence.

The company also offers phone systems (comms) within its range, so the client can unify technology and communications under one provider.

Ways of working together

My Tech Team offers four ways of working with clients. The first is complete management: the company integrates with the client's team and systems, takes on the relationship with technology suppliers and ensures that operations are not interrupted. The second is designed for organisations that already have IT staff or a department: in that case, the firm works alongside them, filling gaps and sharing the workload. The third consists of delegating IT entirely to My Tech Team, which handles day and night monitoring, maintenance and system updates. The fourth is an initial consultation for businesses that don't know where to start: the company explains the options in plain English and helps choose the right solution.

Sectors served

The company describes itself as sector-agnostic: it works with any business that uses technology, from micro-businesses to large organisations, with solutions tailored to each size. It also notes specific experience in two areas. In the automotive sector, it maintains and tunes diagnostic tools such as Jaguar Land Rover's IDR and SDD. In the non-profit sector, it has experience with registered charities and community amateur sports clubs, and helps these types of organisations access free entitlements such as Microsoft Office or Google Workspace.

Free IT audit

My Tech Team offers a free, no-obligation IT audit. The result is a report with a RAG (red, amber, green) rating that covers strengths, weaknesses and specific improvements, along with a tailored action plan to improve security, efficiency and the system's readiness for future growth. The company stated that those requesting the audit were entered into a draw for two hospitality tickets to a Brighton match at the AMEX.

Documented projects and case studies

The site lists several projects carried out for clients. These include a system upgrade for Macey Industrial, preparation for Windows 11, a digital transformation process at Pilbeams Garage in Hailsham, a network and wifi upgrade at Hilgay Care Home and recovery after a cyber attack. The company presents these cases as evidence of its experience across different sectors.

Coverage and response

Its activity is concentrated in Sussex, with specific mention of Burgess Hill, Hailsham, East Grinstead and their surroundings. The company undertakes to respond to enquiries within 24 hours on business days.

Offices and locations

Burgess Hill office (HQ): 2 Jubilee Road, Victoria Business Park, Burgess Hill, RH15 9TL

Hailsham office: Unit 1 The Martlets Diplocks Way, Hailsham, BN27 3JF

East Grinstead office: Unit 5A Charlwoods Rd, East Grinstead, RH19 2HG