The Repairguys

The Repairguys: TV and appliance repair in the South West of England

The Repairguys presents itself as an independent TV and appliance repair centre that combines in-home service with its own workshop. Its work covers home entertainment equipment and kitchen appliances, and extends across Devon, Dorset, Somerset, Cornwall and the Bristol region. The company also states that it supports major retail chains in Exeter and the South West, and works with Euronics dealers in the area.

In-home and workshop services

The firm offers three service routes. The first is assistance at the customer's home, aimed at resolving everyday operational problems with modern equipment, with follow-up visits and telephone support for ongoing issues. The second is collection and return of the appliance: if the customer lives within the coverage area, the equipment can be taken to the workshop for repair under workshop conditions, at no additional cost, as the amount is included in the in-home inspection fee; the engineer carrying out the visit assesses whether this option is the most suitable and the company arranges an appointment before returning the item. The third is direct delivery to the workshop, which remains staffed during opening hours and does not require an appointment; taking it in yourself can reduce the cost of the repair.

Repair process and conditions

The company states that it is part of several authorised service networks and follows the corresponding code of conduct. This protocol includes identifying themselves with photographic ID, attending the home in a liveried vehicle and keeping the customer informed by text message. When the repair is chargeable, an inspection or diagnosis fee is requested before starting work, the amount depending on the type of product and deducted from the final invoice if the repair goes ahead. Quotations are provided at each stage and work is only carried out with the customer's consent. All quotations include VAT or show it separately.

Technical team and safety checks

The team consists of engineers and service staff who regularly attend training updates to keep up to date with technological changes, and they have the necessary test equipment to diagnose faults. As an additional safety measure, all kitchen appliances undergo a PAT test before being put back into service.

Coverage area

The work is carried out in Cornwall, Devon, Somerset, Dorset, Truro, Plymouth, Torbay, Exeter, Taunton, Bristol, Cardiff and Newport.

Office and workshop move

The site reported a change of premises: from Monday 17 August 2026, the new office and workshop are at the Town Mill Building, Mardle Way Industrial Estate, Buckfastleigh. The phone numbers and email remain unchanged. The company states that coverage is maintained and that the new location is about a 25-minute drive from its former premises in Exeter Marsh Barton, roughly halfway between Exeter and Plymouth. Existing bookings and repairs are unaffected.

Customer reviews

The testimonials collected on the site, taken from Google reviews, repeatedly mention the service received from Matthew, described as professional, quick and effective in repairs to cookers, washing machines, fridge-freezers, tumble dryers and ovens, as well as the replacement of a dented fridge-freezer door. Several customers highlight his punctuality, efficiency and advice on preventing the fault from recurring.

Location and contact

Town Mill Building, Mardle Way Industrial Estate, Buckfastleigh, TQ11 0AG · Phone: 01392 409701 · Hours: Monday to Friday 9:00 am to 5:00 pm; closed Saturdays, Sundays and bank holidays