ClaimsCog Ltd

ClaimsCog Ltd: claims management for insurers, MGAs and brokers

ClaimsCog Ltd is a claims management platform with its registered office in Brighton (United Kingdom) that works with insurers, MGAs (managing general agents) and insurance brokers. Its approach is based on the use of technology to handle claims efficiently and with full visibility of the process, and it integrates communication between the parties involved.

Specialisation in protection products

The company's activity focuses on several specific insurance lines:

• Accident, Sickness and Unemployment Protection.
• Debt Waiver and Payment Protection insurance.
• Personal Accident, Illness and Sick Pay products.

The company presents itself as a platform dedicated to claims management for these products, with the stated aim of simplifying the process for both the policyholder and the entity.

Technology applied to claims handling

ClaimsCog describes its platform as a policy administration system that allows claims to be tracked and their progress accelerated. Among the technical capabilities it mentions are the use of API-based systems to obtain customers' medical data quickly and securely, which according to the company reduces waiting times during the process. The platform incorporates integrated communication features and visibility of the status of each file.

Security and data handling

The company states that protecting sensitive customer data is a priority. According to its presentation, all information is stored encrypted and behind firewalls, and secure, compliant databases are used to maintain privacy at every stage of the claim.

Customer service and policyholder experience

ClaimsCog states that it has an experienced customer support team, available to speed up both claims and enquiries. The company maintains that its approach aims to make the process simple and comfortable for the policyholder, with the goal of ensuring they are satisfied with the handling. Support is also offered via live chat during office hours.

Track record and differentiating proposition

The firm states that it has ten years of experience in the claims management sector. It presents itself as a leading platform in its segment, a claim that corresponds to its own description and not to an independent assessment. Among the arguments it uses to differentiate itself are the speed of data processing, the responsiveness of the support team and the functional richness of its policy administration software.

Location and contact

4th Floor, Telecom House, 125-135 Preston Rd, Brighton BN1 6AF · Telephone: 0333 344 7508 · Email: contact@claimscog.co.uk