CareCo

CareCo, British mobility aids chain with a network of showrooms

CareCo (CareCo UK Limited) is a British retailer dedicated to the sale of support products for people with reduced mobility. Its catalogue combines mobility scooters, wheelchairs, electric riser recliners, powerchairs, walkers, bathroom products and daily living aids. The company sells through its online store and a network of showrooms across the UK, where customers can try products before buying.

Catalogue: mobility, rest and independence at home

The range is organised into several product families:

• Mobility scooters, including folding carbon models.
• Wheelchairs, including self-propelled wheelchairs.
• Electric riser recliners and fireside chairs.
• Powerchairs.
• Walkers and other walking aids.
• Bathroom products, such as bath lifts.
• Daily living aids, with homehelp trolleys and ramps.
• Incontinence and bedroom products, including adjustable beds.

The site also features a deals and clearance section with specific items, such as the Pride GoGo Carbon folding scooter, the proLite Visage, the Abilize Cobas powerchair, the Heben bath lift with AquaShield technology and the Abilize Ranger model, with prices shown with VAT relief.

Showrooms in the UK

The company operates showrooms in various British locations. Among those appearing in the material are Brierley Hill, Newcastle, Milton Keynes, Bristol, Stevenage, Stoke and Leeds, as well as the openings mentioned in Brentwood, Birmingham, Hayes, Canterbury, Glasgow, Leicester and Cardiff. The site announced the opening of a showroom in Swindon. The company states that its showrooms are open seven days a week and that purchases can also be made online.

Services associated with the purchase

Alongside the product, CareCo offers installation, servicing and repair services, and holds the Which? Trusted Trader distinction. It offers a price match promise, finance options to spread the cost, home delivery available seven days a week and a home installation service. It has telephone support seven days a week and a live chat service. It also facilitates the VAT relief process applicable to certain products.

History and structure

CareCo started trading in 2009 in a warehouse of around 6,000 square feet, selling scooters and riser recliners. In 2013 it launched its first printed catalogue and in 2014 it moved its headquarters to Brentwood, where it occupies a 50,000 square foot warehouse. The company developed its own products, such as the CareCo Zoom scooter with a folding mechanism for storage and transport, and a line of riser recliners with which it claims to have helped more than 165,000 people find their chair. In 2015 it began a partnership with Breast Cancer Haven, with donations from each sale that have exceeded £11,000. The company reports more than 440 employees and is part of the Mobilitas group. Its registered office is at 1 Turing Court, Great Notley, Braintree, Essex.

Vouchers and showroom promotions

The material includes an in-store exclusive discount campaign on the Ultimate Comfort collection, with vouchers of £100 off riser recliners, £50 off fireside chairs, £100 off adjustable beds and 10% off Rotobed, combinable when purchasing multiple eligible products and with an expiry date indicated on the site.