Crystal Clear Telecom

Crystal Clear Telecom: telephony, connectivity and mobiles for businesses

Crystal Clear Telecom is a telecommunications service provider based in Bournemouth (Dorset, United Kingdom) offering voice, connectivity and mobile telephony solutions to businesses of all sizes. The company was founded by two brothers with more than fifteen years of experience in the telecommunications sector and, according to its own presentation, has expanded its operations to include hosted telephony solutions that it describes as "some of the most reliable and best on the UK market".

Services for businesses

The company's catalogue is organised into five main areas:

• Voice: hosted telephony on the BroadSoft platform, presented as tried and tested and used by companies since 1999, together with its own in-house developed platform.
• Connectivity: selection of broadband products available on the market.
• Mobiles: agreements with the world's leading mobile telephony suppliers to facilitate switching from the previous operator.
• Merchant services: collaboration with merchants across the country to streamline their payment systems, with card terminals from leading suppliers, online payments and real-time reporting.
• Dial A Sermon: product developed during the COVID-19 crisis that allows congregations to stay connected via telephone line.

Support and account management

The company designs bespoke packages for each client's mobile needs, from a few devices to dozens of units for entire teams, with a single bill. Support is available 24 hours a day, 7 days a week, and the company can either simply supply the devices or take care of the client's full account management. Among the additional features it offers is the diversion of the main number to several mobiles simultaneously. According to its presentation, its staff have the experience to adapt to changing needs and keep systems up to date.

Approach and stated values

The company states that its aim is to simplify technology for its clients, avoiding technical jargon, communicating options clearly and offering fast, professional installation. Its stated mission is to connect people and businesses with innovative, reliable and seamless communication solutions. Among the values it says it promotes are transparency, innovation, customer focus, reliability, collaboration, sustainability and excellence. The company also notes that its experience and contacts in the sector allow it to obtain advantageous rates for high-quality products and services, savings that it passes on to its clients.

Presence and customer relations

Crystal Clear Telecom operates from its headquarters in Bournemouth and serves businesses throughout the United Kingdom. The company maintains an active relationship with its clients, as reflected in the testimonials published on its website, which highlight responsiveness, personalised attention and the ability to adapt to changes such as the shift to working from home during the pandemic. Among the clients it cites are Dorset Chamber of Business Partners and Dancin Daisy.

Location and contact

Bourne House 23 Hinton Road Bournemouth Dorset BH1 2EF · Phone: 01202 941040 · Email: info@crystalcleartelecom.co.uk