E-Bikes Express

E-Bikes Express, electric bike shop in Bournemouth

E-Bikes Express is a British retailer dedicated to selling electric bikes and accessories, based in Bournemouth. Its catalogue is organised by bike type —cargo, city, crossbar, fat tyre, folding, hybrid, mountain and step-through— and also includes electric scooters. The company presents itself as a destination for the latest and most innovative electric bikes in the UK.

Brands and models available

The shop works with a wide range of brands, including ADO, Claud Butler, Cyrusher, Dallingridge, Dawes, E-go, E-movement, Ebco, Emu, Engwe, Eskuta, Ezego, Falcon, Fiido, Hygge, Juicy Bike, Mark2, Neomouv, Rocket and Wisper. Among the models featured at the time of analysis were the Engwe EP-2 3.0 Boost, the ADO Air 20S, the ADO Air 20 Pro, the Engwe Engine Pro 3.0 Boost, the Cyrusher Sprint, the E-Movement Thor, the Engwe L20 3.0 Boost, the Engwe Engine X, the Cyrusher Flex and the Engwe E26, with prices in the catalogue consulted ranging from £1,049 to £1,699.

Finance, Cycle to Work and payment methods

E-Bikes Express offers flexible payment options, with interest-free instalment finance split into six payments. The company is listed as an appointed representative of Social Money Ltd, which operates as Dopple, an entity authorised and regulated by the UK Financial Conduct Authority. The shop also accepts Cycle to Work scheme vouchers, which according to its information can save up to 47% on the purchase of an electric bike. Accepted payment methods include American Express, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, Shop Pay, Union Pay and Visa.

Shipping, warranties and returns

The site advertises free tracked shipping on orders over £500, with delivery times varying by product between 3 and 7 working days. Warranty terms also depend on the model: from 12 months of frame and electrical system cover to 5 years of frame warranty with 2 years on motor and battery on higher-end ranges. The returns policy allows 14 days for a full refund, provided the product is in its original condition. The company also operates a price match policy.

Customer support services

The shop provides users with an electric bike buying guide, insurance information and a servicing and repair service. It also includes 14 days of free comprehensive electric bike insurance through Cycler. The customer support team is available by email and phone Monday to Friday, from 9:00 to 17:00. The company publishes blog content on topics such as long-range electric bikes, models for older riders and electric mountain bikes.

Company details

E-BIKES EXPRESS LTD is registered in England with company number 15363152 and VAT number 473594946. The company is registered with the Information Commissioners Office under reference ZA026178.

Location and contact

302 Charminster Road, Bournemouth, BH8 9RU · Phone: 0333 090 7813 · Email: info@ebikesexpress.co.uk