Martindales Limited

Martindales Limited: repair and replacement for the British insurance sector

Martindales Limited is a British company founded in 1986 that works specifically for the insurance industry. Its activity consists of validating, repairing and replacing damaged elements in homes and commercial premises, such as locks, conservatories, windows, doors, patio doors and garage doors. The company presents itself as one of the leading claims service providers to the UK insurance sector.

Since its founding, the company states it has carried out more than one million repair and replacement projects on UPVC, timber, aluminium and steel products. Its model is based on in-house control of the claims process and on its own services, with directly employed engineers for repair and replacement work.

In-house services and operational capabilities

The company brings together in its structure several capabilities that cover the full claims cycle:

• Specialised installation teams.
• Call centre.
• Claims handling, with a full processing service.
• Own nationwide delivery fleet.
• Manufacturing facilities.
• Surveyor network distributed throughout the UK.

The company states that its branches are spread across the country to provide a fast and reliable service.

Repairs and replacements it offers

The catalogue of repair or replacement services includes:

• Locks and locking systems.
• Conservatories and conservatory roofs.
• Glass replacement and boarding up.
• External and internal doors.
• Windows and stained glass.
• Bi-fold, sliding and folding doors.
• Patio and French doors.
• Garage doors.

For these works, Martindales states that it uses technology, systems and techniques aimed at reinstating damage to residential and commercial properties.

Relationship with insurers and corporate clients

Martindales' business was created to meet the needs of the insurance industry. The company explains that its establishment responded to the purpose of improving the ratio of repairs to replacements, considering that this brings commercial benefit to insurers. It currently states that it serves many of the largest companies in the sector and maintains relationships with top-level corporate clients.

The company offers its corporate partners claims management services and access to tools for tracking and validating claims, as well as an access area for corporate partners.

Compliance and organisation

Martindales declares that its staff actively participates in compliance with applicable laws and regulations, and that it promotes internally awareness of policies and procedures designed to protect the interests of clients and employees. The company also states that it is fully PCI compliant.

Structure and presence

Martindales Limited's head office is located at Martindales House, Union Road, Bolton BL2 2HF. The company also operates a network of branches in the UK, which it uses to cover claims in different areas of the country.

Location and contact

Martindales House, Union Road, Bolton BL2 2HF · Email: info@martindales.ltd.uk