Renew

Renew, flooring and furniture restoration for homeowners, hotels and insurers

Renew is a British company specialising in the repair, restoration, inspection and replacement of a wide range of floor coverings and furniture. Its work is aimed at homeowners, hospitality venues and insurance companies. The firm states it has over twenty years of experience in managing flooring and furniture claims.

The catalogue of problems it addresses includes stains — such as a red wine stain on a sofa — carpet faults requiring repair, iron burns needing an invisible mend, and claims requiring prompt handling. The company says its equipment, solutions and training are geared towards maximising the chances of restoration with minimal inconvenience in the most difficult cases: stains, general dirt, rips, tears or burns.

Claims management and the claims process

Renew presents itself as a specialist in flooring and furniture claims management. The process it describes has four stages. First, the customer completes an online claim form; the company sends an SMS or email so they can access the SelfServe form, which allows them to progress the claim at their convenience. Where applicable, a settlement may be offered or, alternatively, an appointment can be booked for a Renew inspector to visit, speeding up resolution.

In the second stage, if a visit is required, the inspector takes measurements and provides an impartial and accurate like-for-like valuation, based on the broadest possible range of flooring and furniture products. The third stage is repair and restoration: technicians have the training and experience to clean all manner of floor coverings, fabrics and leather upholstery, using safe solutions that maximise cleaning efficiency without weakening or damaging delicate materials. High-speed drying leaves items touch dry within a few hours. The fourth stage is replacement: on the first visit, various flooring qualities and colours can be viewed in the home to ensure they fit with the surroundings and design ideas; if the customer wishes to upgrade or compare product weight or style, the inspector can facilitate this.

Carpet and upholstery cleaning

The company offers a complete professional carpet and upholstery cleaning service. According to its approach, a professionally cleaned carpet lasts much longer and helps keep the home clean and fresh; it also maintains that a programme of professional in-depth cleaning improves indoor air quality.

For carpets, it uses high-powered portable extraction machines that remove soil and moisture, leaving fibres clean with minimal drying times. The company highlights that, unlike many competitors, it does not use soapy detergents in any of its processes, which prevents rapid resoiling. For upholstery, its technicians clean all manner of fabrics with safe solutions combined with their equipment, and high-speed drying leaves items touch dry within a few hours.

Services for the hotel sector

Renew serves hotel clients facing damage to carpets and furniture caused by guests, which leaves rooms out of service during busy periods and leads to lost revenue and customer service issues. The company offers rapid response cover across the UK to resolve iron and cigarette burns on carpets, specialist stain and odour removal, rapid drying of flooded areas, sanitising and remedial repairs, and, where required, a full replacement service.

The firm states it has many years of experience in all manner of damage to carpets and upholstery from rips, tears, burns and stains, and that it can attend and restore at short notice to resolve problems that many fitting and cleaning companies cannot tackle due to a lack of equipment and capabilities. This reduces the need for costly replacements, as well as downtime and lost revenue.

Fault remediation and reporting for manufacturers

The company provides a fault remediation and reporting service in mainland UK to many of the country's leading manufacturers, drawing on its manufacturing experience and a network of directly employed inspectors. Inspection services cover carpet, cushioned vinyl (domestic and commercial vinyl), LVT dry back and floating, laminate, engineered wood and solid wood.

Through specifically designed workflows, inspectors complete a detailed report on site, allowing the manufacturer to decide the best course of action based on whether the problem is deemed a manufacturing fault, a fitting issue or a consequence of local conditions. Each report is supported by multiple high-resolution images of the areas in question.

All inspectors are trained to carry out minor carpet repairs, such as re-tufting, hand shearing, patch repairs, re-stretching and ancillary repairs. Likewise, thanks to their experience in the insurance claims and manufacturing inspection markets, they have the skills and equipment needed to remove a wide range of spots and stains and carry out general blend cleaning.

Location and contact

Dixon Street, Blackburn, Lancashire BB2 1TX · Phone: 0344 871 7982