Midland Heart

Midland Heart, a Midlands housing association

Midland Heart is a housing association based in Birmingham that operates across the Midlands region of the United Kingdom. Its work focuses on providing affordable homes and managing rental, home ownership and support services for tenants and residents.

The organisation states that it manages over 34,000 homes across 49 local authorities and serves around 70,000 tenants and residents. Its area of operation covers several parts of the Midlands, including Birmingham, Coventry, Staffordshire, Warwickshire, The Black Country and Leicestershire.

Homes to rent and buy

Midland Heart offers homes to rent and homes for sale, including new build developments. It also provides home ownership options, with information on shared ownership, freehold, leasehold, mutuals and Right to Manage. For those looking to rent, the website includes frequently asked questions, a moving in checklist, sign-up meetings and a budget calculator.

The association also has a dedicated retirement living line in the Birmingham, Coventry, Staffordshire, Warwickshire, The Black Country and Leicestershire areas.

Support for tenants and residents

The organisation provides advice and support services to its tenants in various areas. These include a Money Advice service, cost of living support, help with rent, support with antisocial behaviour and domestic abuse, and a programme called Live Well. It also offers language support.

On home safety, Midland Heart provides information on home contents insurance, asbestos, gas safety, fire safety, electrical safety, structural safety and water safety, as well as summer safety tips. For home maintenance, the website covers damp and mould, repairs, saving energy, improving my home, protecting the environment, pests and vermin, keeping a pet and communal areas.

Engagement and governance

The association maintains engagement channels for tenants, such as the My Voice programme, with meet the team sessions, meeting summaries and the 'You said, We did' initiative. It also publishes its annual report, TSM results and data on its service performance.

Midland Heart states that it has contracts with over 140 suppliers and offers business opportunities to organisations of all sizes through its supplier portal. Its corporate plan, called Tenants at Heart, sets out its strategy up to 2030.

The organisation states that it has a 100-year history of providing social housing. Its head office is at 20 Bath Row, Birmingham, B15 1LZ.

Location and contact

20 Bath Row, Birmingham, B15 1LZ · Phone: 0345 60 20 540