Airparks

Airparks, airport parking bookings at UK airports

Airparks is a British company dedicated to selling airport parking spaces, hotels with parking, airport lounges and transfers. Its activity is structured through an online advance booking platform, available continuously, where users book services before travelling. The company presents itself as one of the main airport parking providers in the UK and estimates that more than 750,000 passengers use its services each year.

Products and services offered

Airparks' catalogue is built around four main areas. The first is airport parking, with availability at Luton, Gatwick, Manchester, Cardiff, Birmingham, Aberdeen, Stansted, Heathrow, Bristol, East Midlands, Edinburgh, Glasgow, Leeds Bradford, Liverpool and Newcastle. The second is hotels with parking, designed for travellers with early departures who stay overnight before their flight and leave their car at the accommodation. The third is airport lounges, bookable up to three hours before the flight and with access to seating, free WiFi, drinks and snacks. The fourth is transfers, with shuttle, taxi and luxury transport services at international destinations.

Partner hotels and parking options

The website mentions specific agreements with establishments such as the Sofitel at Gatwick, located a short distance from the check-in desk, and the Hilton at Gatwick, with which a Meet & Greet parking option is offered where the vehicle is handed over at the terminal on return. The hotel offering extends to Heathrow, Stansted, Birmingham, Manchester, Luton, Glasgow and Edinburgh, with options ranging from luxury to basic. As for parking, the Meet and Greet, Park and Ride, disabled customer spaces and logistics and vehicle storage options are sold.

Price guarantee and customer service

Airparks applies a best price guarantee: if the customer finds an identical hotel, lounge or parking product for a lower price within 24 hours of booking, the company matches the price or refunds the difference, in accordance with its terms and conditions. The company also states that it has a formal complaints procedure and puts its ratio at fewer than three complaints per thousand customers.

History and geographic presence

Airparks Services Limited has been operating since 9 October 1991, when the then Apple Booking Company — now Holiday Extras — acquired a secured off-site car parking facility at Birmingham Airport. Since then it has expanded its activity to several locations, including Birmingham, London Luton and Aberdeen, where it manages the Airparks Express site. The company has also opened a facility at Munich Airport, the first stage of its European expansion. Its registered office is in Birmingham.

Travel insurance

The company offers travel insurance through Holiday Extras as an associated provider, with single-trip and annual multi-trip policies at Bronze, Silver and Gold levels, and with all medical conditions considered.