QuestGates

QuestGates: loss adjusting and claims management in the UK and Ireland

QuestGates presents itself as the largest owner-managed loss adjusting and claims solutions group in the UK. The company operates throughout the UK and Ireland, with its head office in Birmingham, and defines itself by providing services in areas that demand high levels of customer service and technical expertise.

The firm was incorporated in 2003 and has over 650 employees across 12 locations. Its owner-managed model allows it to focus on innovation and service delivery, while its policy of retaining profits to fund growth has facilitated the expansion of its range of services and the financing of acquisitions.

Specialisation in complex and specialist claims

QuestGates' activity focuses on complex and specialist claims, with a personal approach and support from digital solutions. Its service catalogue covers multiple insurance lines and specific sectors:

• Agriculture & Forestry
• Arboricultural Liability
• Brownsword
• Commercial Property
• Complex Household
• Complex & Major Loss
• Counter Fraud
• Cyber
• Digital Assets
• Contingency/Non-Appearance, Entertainment, Motorsport and Prize Indemnity
• Environmental
• Financial Lines
• Heritage
• International
• Ireland
• Liability
• Motor
• Private Clients
• Real Estate
• Richard Hartley Partnership
• Scotland
• Subsidence
• Surveying Services
• Third Party Administration
• Third Party Property Damage
• Transport
• Valuations

Structure and international presence

In addition to its network of 12 locations in the UK and Ireland, QuestGates is the UK and Ireland partner of vrs Adjusters, an alliance that gives it access to loss adjusting services in over 300 offices across 140 countries. The company has also made several strategic acquisitions throughout its history to expand its range of claims-related services.

Recognition and service quality

QuestGates has achieved Gold status from Investor in Customers (IIC), the highest accolade awarded by this organisation, based on independent assessments of customer experience. According to the 2023 results, the company ranks in the top 5% of all IIC customer surveys in the UK, with most questions rated 9 out of 10 or higher. The company attributes this recognition to its ongoing commitment to customer service and the implementation of a hybrid working model across the UK.

Team and corporate culture

The firm highlights that putting its employees first has contributed to its success for 20 years. The team works in a dynamic environment with opportunities for creativity, innovation and progression. Its stated values include a passion for service, trust, flexibility and a unique voice. QuestGates also maintains a corporate responsibility and sustainability policy, and publishes a modern slavery statement.

Location and contact

11A The Wharf, Bridge Street, Birmingham, B1 2JS · Phone: 0121 411 0535 · Email: info@questgates.co.uk