Addlington-West Group

Addlington-West Group: mis-sold product claims in the UK

Addlington-West Group is a British firm dedicated to managing claims for mis-sold products. The company presents itself as specialising in recovering compensation for clients who may be entitled to redress, and states it has recovered millions of pounds in such cases. Its activities fall under the rules of the Financial Conduct Authority (FCA), the authority that has authorised and regulates it under reference number FRN 838665.

No-win, no-fee model

The firm operates on a no-win, no-fee basis: if it accepts a case and the client does not receive compensation, they pay nothing. In the event of success, it charges a fee which, according to published information, ranges from 15% to 25% of the gross compensation amount, excluding VAT. VAT is added at the prevailing rate, which the website states is 20%. If the client cancels the agreement before the claim concludes, a cancellation fee of £100 per hour, including VAT, may apply for work carried out up to that point.

Services and claims process

The company offers a full claims management service, from initial assessment to resolution. Among the services it mentions are claims under Section 75 and those relating to the Financial Services Compensation Scheme (FSCS). The process is described as personalised: an expert claims handler manages each case and keeps the client informed throughout the procedure. The firm states that it does not use unnecessary jargon and that its priority is a rapid resolution and the best possible outcome for the claimant.

Customer service and initial consultation

Addlington-West Group handles enquiries by phone and via a web form. The company states that it responds to all enquiries within three business hours and offers a free, no-obligation initial consultation. Telephone calls to the office are recorded for training and monitoring purposes. The firm also reminds clients that they are not required to appoint a third party to represent a claim: they can submit it themselves free of charge or complain to the Financial Ombudsman Service (FOS) or an alternative dispute resolution scheme if the respondent is a member of one.

Corporate details and registered office

Addlington-West Group Ltd is incorporated in England, with company registration number 11554567 and VAT registration number 327482784. It is also registered with the Information Commissioner's Office (ICO) under reference ZA459780. Its registered office is at The Atrium, Ground Floor, 18-20 Frederick Street, Birmingham, West Midlands, B1 3KE.

Location and contact

The Atrium Ground Floor, 18-20 Frederick Street, Birmingham, West Midlands, B1 3KE · Phone: 01926 800 179 · Email: info@addlingtonwestgroup.co.uk