TKstairs

TKstairs, British manufacturer of made-to-measure timber staircases

TKstairs is a British company dedicated exclusively to staircase manufacturing. It operates under the registered name Kevin Parsons Limited and sells its products through the domain tkstairs.com. According to its own presentation, it has been manufacturing staircases since 2004 and has produced and delivered more than 50,000 units in the UK, although another section of the site puts the number of staircases manufactured at more than 35,000. The company describes itself as one of the country's largest staircase manufacturers.

Its activity focuses on made-to-measure timber staircases and individual components, with remote sales across England, Scotland and Wales. The company states that it has its own fleet of vans carrying out weekly deliveries throughout the territory, which allows it to offer fast nationwide delivery.

Online design and purchase with StairDesigner

The core of its commercial proposition is StairDesigner, an online tool for designing, pricing and buying the staircase. Users can create their own design and, if they wish, submit it to the company's team for further assistance or advice. The company presents this tool as the most advanced of its kind available on the market. The site also includes BalustradeDesigner, aimed at balustrade design, and a stair parts shop.

Products and finishes

The catalogue combines timber staircases with different finishes and balustrade solutions. Examples shown on the website include white painted staircases with handrails, bottom rail and pyramid caps in white oak; white oak staircases with open risers and metal balustrade; and oak staircases with open risers, embedded glass and square feature treads. The company also sells stair parts and components separately.

Team and customer service

The company structure includes two directors, Tom Parsons and Kevin Parsons, together with a factory manager, a sales manager and a deputy sales manager. The rest of the team is divided between sales, order processing, machine shop, operations, aftersales, deliveries, accounts and company secretary. The company highlights that most of its sales come from repeat customers and that the team supports the buyer throughout the entire purchasing process and also once the staircase has arrived on site. Support is provided by phone, email and live chat.

Experience and coverage

The firm has more than twenty years of activity in the sector and presents itself as an award-winning business. Its stated delivery area covers England, Scotland and Wales, with home delivery of made-to-measure timber staircases. The company maintains that its aim is to offer the best product at the best price as quickly as possible.

Buyer resources

The site brings together supporting content such as case studies, help guides, general information about staircases, building regulations and guidance on measuring staircases. It also publishes a blog and has legal sections with return policy, privacy, cookies and terms and conditions.

Location and contact

TKstairs, Units 5, 9 & 10, Tokenspire Business Park, Woodmansey, Beverley, HU17 0TB · Phone: 01482 426388