MIS Claims (Motorists Insurance Services Ltd)

MIS Claims: claims management and breakdown recovery for the insurance sector

MIS Claims is part of MIS (Motorists Insurance Services Ltd), a group founded in 1993 in Dundonald, Northern Ireland. The company began by providing legal expenses and claims management services for insurance brokers in Northern Ireland, and after three decades of activity it has diversified to include several companies: MIS Claims, MIS Underwriting, MIS Legal Services Ltd and Independent Car Hire Ltd.

The group operates in three different jurisdictions — Northern Ireland, the Republic of Ireland and Great Britain — and holds regulatory approval in all three. Over its history it has handled more than 370,000 motor claims and maintains a portfolio of leading brokers and insurance companies in Northern Ireland and the Republic of Ireland.

Claims management and mobility services

MIS Claims' activity is structured around four main areas:

• Accident Management.
• Vehicle Recovery & Repair.
• Replacement Vehicle Provision.
• Legal Representation.

These services are supported by a 24-hour report line, 365 days a year, and by a network of body shops, repairers and car dealerships with which the group collaborates to reach those partners' clients directly.

Breakdown recovery and legal expenses

In addition to claims management, MIS offers breakdown recovery and legal expenses insurance across the entire island of Ireland. Following the growth experienced from 2020, the company presents itself as one of the leading providers of these products in the Republic of Ireland. Breakdown recovery policies can also be purchased directly online.

MIS Underwriting, based in Dundalk (Ireland), specialises in insurance products such as Motor Legal Expenses, Family Legal Protection and Personal Accident Insurance, and expands its offering with a range of commercial policies tailored to the Irish insurance market.

Client profile

The group serves primarily insurance brokers, insurers and the general public. Its experience in handling claims for some of Ireland's largest brokers is one of the cornerstones the company highlights in its presentation. The company also markets differentiated products and services for individuals and for brokers, insurers and businesses.

Structure and presence

MIS Claims has local offices in Northern Ireland (Belfast) and in Southern Ireland (Dundalk), and its head office is at Beechwood House, Dundonald, Belfast. The group celebrated its thirtieth anniversary in 2023.

Awards and corporate activity

In October 2025, MIS received the Highly Commended mention in the Best Place to Work category at the Belfast Chamber Business Awards 2025. The company also maintains a news section with industry and company updates.

Location and contact

Beechwood House, 37 Comber Road, Dundonald, Belfast, BT16 2AA · Phone: 028 9048 4484 · Email: claims@misclaims.com · Hours: 24-hour service, 365 days a year