LMG Jewellery

LMG Jewellery, jewellery and watch claims management in the United Kingdom

LMG Jewellery presents itself as the UK's largest organisation specialising in the professional management of insurance claims for jewellery, watches and other valuable items, whether they have been damaged, lost or stolen. The company works alongside the majority of the country's insurers and loss adjusters and states that it has over 25 years of experience and has assisted hundreds of thousands of customers.

Its activity is structured around three main areas: lost or stolen items, replacement options, and repair and restoration. In the first case, before settling the claim, the company works with the policyholder and their insurer to establish a fair and accurate value for the items. In the second, it offers various replacement alternatives and a management team that seeks the right solution for each case. In the third, it provides a fully managed repair service, from the initial inspection and assessment of the damaged piece through to the physical repair.

Relationship with insurers, loss adjusters and jewellers

In addition to its links with insurers and loss adjusters, LMG Jewellery states that it has built lasting relationships with the country's leading jewellery retailers and manufacturers, which allows it to offer a comprehensive service to its corporate clients and their policyholders. The company describes itself as a small team with a shared interest in jewellery, made up of claims handlers, experienced jewellers and watch specialists, whose role is to advise and assist in an honest and fair assessment of each claim.

Direct services and other services

The site details a line of direct services that includes retail customer service, design and manufacture of pieces, private repairs and restorations, and valuations. It also has a GemCard shop locator and publishes news and a blog with industry information.

Publications and outreach activity

Among the featured posts on its blog are one about a police operation against fraud in luxury watch insurance, published on 26 November 2024; another about the risk of underinsurance in jewellery, from 9 February 2023; and a third about a customer's satisfaction, from 22 November 2024. The company also offers subscription to a regular industry newsletter.

Structure and contact

LMG Jewellery is part of BeGroup, a group whose brands, according to the company itself, provide quality and value. The firm has a head office in Bath and has separate telephone lines for general enquiries, jewellery and watch repairs, and Austens.

Headquarters and locations

Main location: 2 Widcombe Parade, Bath BA2 4JT · Telephone: 01225 788700

Austens location: Telephone: 01225 788765