Padel Services

Padel Services, communications technology for SMEs

Padel Services is a business technology provider based in Basildon (Essex, United Kingdom) that targets the SME market. The company presents itself as a technology partner rather than just a supplier, and states that its systems handled more than ten million communications over the past year. According to the company itself, its team has over 150 years of combined experience in customer service.

Business telephony and unified communications

The main area of activity is business phone systems. The catalogue includes landlines, voice over IP (VoIP), business mobiles and cordless DECT phones. This is complemented by computer-telephony integration (CTI) solutions, missed call tracking, call recording and call management software. The company also offers audio branding and info on hold services, as well as remote working solutions.

Connectivity: broadband and Wi-Fi coverage

In the networking area, Padel Services offers business broadband, full coverage Wi-Fi and Wi-Fi data capture, as well as a fibre checker tool. These solutions are aimed at ensuring connectivity and coverage in their clients' work environment.

IT, cloud and security services

The IT offering covers cloud services, IT installations, disaster recovery, cybersecurity and fully managed IT. The catalogue is completed with a managed print service, which the company groups together with IT services.

Installation, support and training

The service model includes prior assessment of the client's requirements, deployment of their own technicians within a few days and disruption-free setup. The company maintains an in-house support team available 24 hours a day, every day, and offers specialised training so that clients can make the most of the installed systems.

Client profile and relationship approach

Padel Services focuses its activity on small and medium-sized enterprises. The company describes its proposition as that of a communications partner that takes on technical management so the client can concentrate on their business, and emphasises building long-lasting relationships with clients over the size of the company.

Location and contact

Astra House, Christy Way, Basildon, Essex, SS15 6TQ · Phone: 03330 162 161 · Email: hello@padelservices.co.uk