TSB Business Internet Banking

Internet banking for TSB business customers

TSB Business Internet Banking is the online service that the British bank TSB provides to its business customers to manage their accounts over the internet. The page analysed serves as both an access and help portal: it allows users to log in, register for the first time and find out about the available support channels.

Access and registration

The site offers a specific link for registering for Internet Banking for those who do not yet have credentials. Once logged in, users can consult the FAQs and the help and support sections, as well as the legal, privacy, security and rates and charges information associated with the service.

Telephone support for account queries

Account-related queries are handled on 0345 835 3858, Monday to Friday 8am-6pm and Saturday 9am-2pm, excluding UK public holidays. For calls from abroad or for those who prefer not to use the 0345 number, the bank provides +44 (0) 203 284 1576. The bank warns that calls may be monitored and recorded to check that instructions have been carried out correctly and to help improve the quality of service.

Technical support for the internet banking service

Technical queries about how Internet Banking works are handled through the same number, 0345 835 3858, with the same opening hours, Monday to Friday 8am-6pm and Saturday 9am-2pm. Here too, +44 (0) 203 284 1576 is available for calls from abroad.

Help, security and terms

The portal includes a FAQs section, a cookie policy and information pages on privacy, legal matters, security and rates and charges. It also includes a section explaining how to check that the site is secure, designed to help users verify the authenticity of the connection before entering their details.